Do not ship my package

[Randy Holmes-Farley Verified Community Expert]

I placed an order that you told me shipped out April 8 by second day air. It is now April 12 and Fed ex still has not received it.

Please refund my purchase and DO NOT ship it.

Randy

 

[Freenow54]

I placed an order that you told me shipped out April 8 by second day air. It is now April 12 and Fed ex still has not received it.

Please refund my purchase and DO NOT ship it.

Randy

Randy do you realize that this is directed at no one ?

 

[smitten with ocean life]

who are you talking to @Randy Holmes-Farley ?

 

[smitten with ocean life]

oh saltwateraquarium?

 

[Jamie814]

Randy do you realize that this is directed at no one ?

This is the SaltwaterAquarium.com sponsor forum....and the correct place for this kind of post.

 

[Freenow54]

This is the SaltwaterAquarium.com sponsor forum....and the correct place for this kind of post.

Did not see the header noted. However Randy seems aware of the rights he has with card payments I would like to know if that is not considered too personal

 

[Euphyllia098]

Did you call or email them?

 

[RoanokeReef]

Did you call or email them?

The couple times I tried that went no where. Email reply a week later for me which was a bust and phone no one answered. They're my last resort to order from, I hate places that charge extra to have my order shipped in a timely manner "to skip the line".

 

[Euphyllia098]

The couple times I tried that went no where. Email reply a week later for me which was a bust and phone no one answered. They're my last resort to order from, I hate places that charge extra to have my order shipped in a timely manner "to skip the line".

Interesting, maybe things have changed, but in the past when I've emailed I've gotten prompt responses.

 

[RoanokeReef]

Interesting, maybe things have changed, but in the past when I've emailed I've gotten prompt responses.

I was surprised to be honest as I've always heard people have your experience.

 

[Bear22]

IME, Saltwateraquarium has always had inconsistent shipping practices. A purchase could go out the day that you ordered it. The next it might be 10 days.


First world problems ;-)

 

[Jamie814]

I just posted this in a different thread, but I feel this is appropriate here as well,
No vendor can satisfy 100% of their customers. Issues happen—an overlooked email, more orders than they can handle at a given time, incorrect or mislabeled/missing inventory, lost parcels—the list goes on. Most do the best they can with the staff and resources available. Balancing overhead, expenses and customer service is a delicate act that can make or break a company. This hobby is expensive and trying to run a business in this industry is even more expensive.

 

[Randy Holmes-Farley Verified Community Expert]

The company never shipped the product for reasons I do not understand. They have said to me they will refund the purchase.

I understand things happen, but I find it unacceptable to tell someone the product shipped and give a link, and the shipper doesn’t get it nor does it arrive by some other means. Nor do they ever tell me something went wrong. Nor do they even apologize when refunding my money. Pitiful customer service.

This is not a scam. I have gotten this product from this company several times. They just screwed up here, never told me, and never apologized for it.

 

[Randy Holmes-Farley Verified Community Expert]

Did you call or email them?

I emailed and posted here as there was a rush to ensure that this perishable product did not get reshipped to an address that I would not be at long enough to receive it (a vacation home) if they discovered the mistake on their own. The order said to email with any questions about it. They responded to the email.

I entirely understand there may be delays before they can ship, and even that sometimes things might go wrong after creating the shipping label and sending me the link. What is not understandable is not telling me it did not ship. Five days after receiving the link for second day air delivery, they checked (at my request) and it had not shipped. I expected some sort of apology with the statement that they would refund my payment.

 

[Abominable Snow Crab]

 

[Randy Holmes-Farley Verified Community Expert]

I’ll keep that kind thought in mind.

 

[billyocean]

Strange 2nd post on r2r.

 

[Nate Chalk]

Usually it's too maintain a shipping score with Google etc.


Auto print label. Oops we don't have it. Opps our email flow doesn't include support for this.

Ecom woes.

 

[Doctor Derp]

I only order from saltwateraquarium when I can't get the item anywhere else in a timely fashion. Stick with Premium Aquatics if you want excellent customer service.

 

[John Neuzil]

I have always gotten excellent service from SaltwaterAquarium.com. I could see how computerized shipping can mess up and the company be unaware.