Do not ship my package

[Freenow54]

There you Go lol are things becoming clearer now ?

 

[Randy Holmes-Farley Verified Community Expert]

There you Go lol are things becoming clearer now ?

Are you asking me? If so, I do not have more clarity on what went wrong than I did when I first posted, but I do know they did not ship to an empty address, as I was hoping to avoid.

 

[Freenow54]

No It was meant for Jamie 814. I had started a thread about these types of issues He was criticizing me as he did to you Yesterday . Then I stumbled on your post . It ended up Daniele shut my thread down . So then he decided to make you his next victim . Hence my sarcastic remark. It all started with me ( and I have no vested interest in this as I cant deal with vendors on here due to shipping ) That people may be unaware of their rights regarding Credit cards . It got all balled up. Enough said

 

[Jamie814]

No It was meant for Jamie 814. I had started a thread about these types of issues He was criticizing me as he did to you Yesterday . Then I stumbled on your post . It ended up Daniele shut my thread down . So then he decided to make you his next victim .

Huh? Please explain how I made @Randy Holmes-Farley (or you) a Victim here? Your last thread wanted R2R to provide legal and financial advice to its members and was shut down with the final post informing you basically the same thing I said earlier in that thread.....

 

[macfish]

I just posted this in a different thread, but I feel this is appropriate here as well,
No vendor can satisfy 100% of their customers. Issues happen—an overlooked email, more orders than they can handle at a given time, incorrect or mislabeled/missing inventory, lost parcels—the list goes on. Most do the best they can with the staff and resources available. Balancing overhead, expenses and customer service is a delicate act that can make or break a company. This hobby is expensive and trying to run a business in this industry is even more expensive.

In my opinion, this is just pathological optimism. If the company was not charging money for what you are buying, then they can take their sweet time. If they expect full payment, on-time, up front, then do a better job. These are excuses, not explanations.

 

[Jamie814]

These are excuses, not explanations.

Those are real world issues that every business of any size deals with. Try to run a business with thousands of products in inventory, drop ship items, multiple vendors and employees; there will be hiccups along the way. Now they may also use these as excuses when an issue with order fulfillment arises, only the employees on the other side know for sure.

Better communication to the OP's issue from the vendor could have saved a lot of the OP's frustration with the transaction. This issue also fell over the weekend; a lot of business do not operate on weekend's either adding to the lack of communication.

 

[Abominable Snow Crab]

People are so impatient these days. I get it, if you pay extra for second day air its reasonable to expect your package be shipped quickly but blasting companies on social media over 4 days delayed shipping is wild.

 

[Rocks reef]

This a pretty disrespectful post to be honest.
I hope you never experience any shipping issues during your reefing journey!

 

[Rocks reef]

People are so impatient these days. I get it, if you pay extra for second day air its reasonable to expect your package be shipped quickly but blasting companies on social media over 4 days delayed shipping is wild.

You must have not read the entire post.
He was told it was shipped.... he's not saying it was delayed. The item wasn't shipped when he was told it was. See how that is different??

 

[tmcca]

I always got my products shipped fast from them.

 

[tmcca]

I only order from saltwateraquarium when I can't get the item anywhere else in a timely fashion. Stick with Premium Aquatics if you want excellent customer service.

I actually had bad experiences from premium aquatics.

 

[macfish]

Those are real world issues that every business of any size deals with. Try to run a business with thousands of products in inventory, drop ship items, multiple vendors and employees; there will be hiccups along the way. Now they may also use these as excuses when an issue with order fulfillment arises, only the employees on the other side know for sure.

Better communication to the OP's issue from the vendor could have saved a lot of the OP's frustration with the transaction. This issue also fell over the weekend; a lot of business do not operate on weekend's either adding to the lack of communication.

I am an old retired business man/executive. I ran a business for over 40 years. I call BS on this. But I also often buy from SW and everyone has different experiences, from excellent to frustrating. Some people even think airlines travel is fun.

 

[Freenow54]

Huh? Please explain how I made @Randy Holmes-Farley (or you) a Victim here? Your last thread wanted R2R to provide legal and financial advice to its members and was shut down with the final post informing you basically the same thing I said earlier in that thread.....

No its about your fervent defense of vendors or people who want to be

 

[Doctor Derp]

I actually had bad experiences from premium aquatics.

I have had issues with products sold by them and exceptional service in resolving those issues. I had *Two* DOA Reefbot lab units shipped to me, one as the replacement for the first. No questions asked on taking them back and refunding me.

 

[Freenow54]

Well nice to see that it is an actual business shows as a brick and mortar . Obviously they cant be responsible for the manufacturer

 

[Abominable Snow Crab]

You must have not read the entire post.
He was told it was shipped.... he's not saying it was delayed. The item wasn't shipped when he was told it was. See how that is different??

I bet he received a auto generated tracking number and assumed it was a shipping notification.

Obviously if an employee lied about shipping it then that would be wrong lol

The initial post just came across as a temper tantrum to me

 

[tmcca]

I had one issue with saltwater aquarium they gave me a tracking number and it sat for three days without being picked up. Said was glitch in system and was during holiday rush.

 

[tmcca]

They do give you a shipment notification but that only means the order was processed as shipped not actually picked up from shipment.

 

[Reefing102]

I’m not here to defend anyone but I believe @Randy Holmes-Farley was just trying to communicate with the vendor at the time of his post due to non-responsiveness from other attempted avenues of communication. Primarily due to the fact he was not going to be at the house he was having the product shipped to while also expressing frustration of paying for 2 day shipping and not getting the product shipped

 

[Freenow54]

With Amazon when you click track a package no matter who is delivering it it clearly states ordered then shipped after it is shipped you cannot change your mind . It also gives a delivery date sometimes a time but that is not concrete