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Inexcuseable and a Lack of quailty control. For what they charge, the least they can do is assure it is a product they would be happy with if it were they buying it and receiving it in the condition they have prior to packing. Definitely one worth reporting to better Business Bureau at minimumI just received a custom 150 from Glass Cages, and well I’ll let you be the judge of it. Horrified they let this leave the factory like this. Any of y’all experienced this before? Have email and photos out to them, awaiting response...
Nice work all aroundI’ve installed a lot of various manufacturers Oceanic, DSA, DAS, class cages when I use to work for LFS, and planet is by far the best vendor for reliable results. One poster talking about the quality in comparison to cages and my opinion’s planet is far surpasses them they have integrity from the start to the delivery will do right by you. I’ve had 2 problem with them one was their old external overflow design that would pinch the external box making it explode which was fixed they replaced the tank. The other was on my personal build they lost my order sheet twice and then couldn’t get small cuts of starfire my custom rimless little tank. Didn’t bother to call me I would’ve just gone with standard glass. 3 months later I finally got $850 vendor cost. Custom 50 gallon 36x18x18 tideline rimless, thicker glass was used/starfire, bottom trim, drilled return, and black silicone that only delivery issue I had a problem with even then they made me a awesome tank I have confidence in. Everything they’ve built for me is beautiful and the quality is great. Miricales and Lee Mar build amazing stuff too and are honest companies! Here’s some of the tanks I had built for my clientele that I service.
My personal planet rimless
Wow that looks bad I would hope they will give you a refund. I am a Tank Me USA fan best I have ever seen good luck
That's simply unacceptable in 2019
I’m just surprises me how these builder let little mistakes cost them business and more money in end. We all have problems I’m understanding of that, but your service or your product is something you should take pride in. That should’ve been noticed before it even made out of their facility. I had on several occasions where DAS on full custom builds they hadn’t even beveled or grind edges of the glass down slicing my palm or finger wide open unloading it. Then having upset the customer sending it back for weeks for something it takes maybe a hour to do I would say max a 2 day turn around. It’s a safety issue you would assume that would be no question and it looks like trash.
That's simply unacceptable in 2019
Thanks I appreciate it very much! I’m on my pursuit of perfection. I definitely treat my installs like a work of art. My main goal is it being functional and reliable. Looking good is a bonus I have fun and enjoy doing it even after all this time!Nice work all around