Not a company rep (not even sure they will respond to these threads any more), but the net of this is they started shipping and received reports of sensors being damaged. They have slowed down shipping to resolve the issue and expect 3-4 months to fill preorders. They also are focusing on shipping and not taking individual queries on order status any more. So, if you have a preorder, the longest wait would be 4 months as of that letter (I received it on 8/26). For @Scdell, he is on the shorter wait time for delivery and sounds like GHL was letting him know that directly. New orders should expect 4 months.
Thank you. But since you replied to my post I can’t update those anyway. I can always resubscribe if someone decided to be that malicious.
It is almost a certainty that if something went wrong they would honor the warranty. The problem might be if they tell you that you have to wait several weeks for a new probe to come from Germany. I would hope that that they shipped Vinny some spare probes just in case.
In addition to the prolonged wait for a preordered ion director, this is based off of a previous experience earlier this yr when it took over 2 months to get a replacement nut for my KHD. In addition to that, after the 2nd time of being told 2more weeks for the part, I purchased a KHD from a retailer which I found out just shipped things from the manufacturer. I found out because after 2 weeks of not receiving the KHD, I checked with them and they had to get with GHL who coincidentally shipped it the next day. Don’t get me wrong, I mostly like GHL but none of that is based on their communication or shipping logistics. Maybe they just got it wrong 3x with the same customer but it may be a good idea to order your replacement probe the day your IOND arrives so it’s here on time.
This is the way of the world these days. Not just GHL. Everyone can blame this on Covid but it was coming anyway. Too many people thinking ordering online and having it arrive in two days was going to be the norm. Thanks Amazon........
I don’t agree that this is the norm. This is worse than the norm. For the replacement nut, my expectations were managed by GHL themselves telling me time after time 2 more weeks. Note: never contacting me, I had to keep checking. The IOND same story, 6 more months, 4 more months… all from GHL. I wasn’t expecting 2 day shipping but also didn’t count on having to manage my purchases and advocate for them.
I agree GHL has always been horrible with communication. It's not their strong point. Hopefully they learn from this........
The IOND is my first experience with GHL products and agree that communication is not good. I hear they are amazing at engineering and it more than makes up for the poor logistics. Since I don’t have experience with their other products, I only see their probe issue off the bat (after extensive beta testing) so the jury is still out for me. I hope this product succeeds in all honesty because I love product innovation and game changing ideas, but I’m content watching from the sidelines because I couldn’t wait any longer for my situation.
I think your example of needing a Nut is not really the same. Parts like that are probably not kept on hand in the USA but I am pretty sure that Vinny will have spare probes for this unit.
