I cant get my icecap to run

[Daddy-o]

Bought about $700 worth of gyres and cant get them running.

 

[Daddy-o]

 

[Daddy-o]

 

[Daddy-o]

Just getting red lights

 

[Daddy-o]

Well after more than 2 hours of trying, all that I can get is the red lights blinking - Lord only knows what that means??? When the red lights dont blink, the pump is off. I guess my best option is to box them all back up and return them and get my hard earned money back

 

[vetteguy53081]

Assure gyre wheels Are free spinning and that connectors are properly connected

 

[Daddy-o]

Yep. Right now they are running full speed ( i think) and I made sure to plug them all the way. All lights are blinking red.

 

[Daddy-o]

So it went from pulsing red to all LEDs off. This morning LEDs are pulsing green, but I get this message on an email:
Device has been offline for too long (since 2020-08-20T09:17:34+00:00)

 

[wishntoboutside]

you may want to try to reach out to Coralvue's support department. [email protected].

 

[Daddy-o]

And now I have this - again:

 

[Michael@CoralVue]

Well after more than 2 hours of trying, all that I can get is the red lights blinking - Lord only knows what that means??? When the red lights dont blink, the pump is off. I guess my best option is to box them all back up and return them and get my hard earned money back

Please head over to www.coralvue.com/support and submit a ticket. Likewise, you can email us directly at [email protected]. One of the reps will be able to help you efficiently. Thank you! :)

 

[Daddy-o]

Well now the second unit cant find wifi

 

[Daddy-o]

Please head over to www.coralvue.com/support and submit a ticket. Likewise, you can email us directly at [email protected]. One of the reps will be able to help you efficiently. Thank you! :)

Well I am 4 hours into trying to set up a second controller. I sent a private message to @Jeff@coralview - no response. I started this thread yesterday and the only response is send an email?????? I really miss the days when you bought something and they gave you info. to get it going. Not you guys, I have been on a wild goose chase all over the web trying to piece together bits of info. in an attempt to get this garbage running. You guys dont even post a support phone # to get a little help or ask a question. I am SOOOO SORRY I bought an Ice Cap.

 

[Daddy-o]

So now am 8 hours in and I still DONT have functioning pumps $$$$$$$$$$$$$$$$$$$$

 

[wishntoboutside]

Well I am 4 hours into trying to set up a second controller. I sent a private message to @Jeff@coralview - no response. I started this thread yesterday and the only response is send an email?????? I really miss the days when you bought something and they gave you info. to get it going. Not you guys, I have been on a wild goose chase all over the web trying to piece together bits of info. in an attempt to get this garbage running. You guys dont even post a support phone # to get a little help or ask a question. I am SOOOO SORRY I bought an Ice Cap.

Sorry to read you are frustrated with this. All you have to due is contact the support department. Jeff would refer you to that as well. I think many companies have modernized their customer service these days and sending an email to start the discussion is just the start of it. I hope you get things resolved shortly

 

[Daddy-o]

I have watched videos, submitted a ticket, emailed Carlos, gone through trouble-shooting and neither of my wave engines work as they should. I have spent over 10 hours and $650 on these controllers and pumps. All I get error is error lights (which after searching the whole web I have no idea how to correct) they dont respond, and cant stay connected. I have gotten 19 error notifications by text since Friday. Also the user interface on the app. is terrible and should be made more user friendly.

 

[jeffrey750750]

I hope the ones I bought work, still sitting in the boxes

 

[Daddy-o]

I hope the ones I bought work, still sitting in the boxes

Yea, I hope so too, 'cause you are stuck with them as they are non-returnable

 

[Daddy-o]

So instead of being able to open the app. and adjust my pumps. I have to open the app, find the controller in the app., go into the wifi settings, have it reconnect to wifi, wait for all of the processes that it needs to connect, then I have to wait for it to re-boot, and then maybe it will let me adjust my pump - WHAT A PAIN!!! And I have to do this every time I want to make any adjustment

 

[Daddy-o]

It seems as though it is really good at sending notifications though