Icecap Gyre 2k Pump Error

[Texfisher33]

Setting up two Icecap Gyre 2k pumps for the first time. No wifi controller but rather straight to a Wave Engine. First one started up as it should, second one I get a "pump error". I have uninstalled the pump and re-installed, tried multiple outputs, disconnected and reconnected each of the cables and still nothing. I read through some old threads on here and couldn't find a solution. I've also pulled the cages off and verified everything spins freely. Any help is appreciated. Thank you.

 

[blaxsun]

Have you tried contacting IceCap?

 

[coralbeauties]

I have a newer Wi-Fi version and if one of the impeller is not turning freely like it should I get an error. Try starting it up with only one side installed. Process of elimination as to if one side is sticking some.
jeff

 

[Texfisher33]

Yes. Sent an email and haven’t heard anything yet. I finally got it to spin, kind of. If I only press one of the cages past the first oring but not the second it will run. Seems like the tolerances should be a bit better than that. It is also a bit louder than the other one. I’m actually not very impressed with the noise level of either of them.

 

[Texfisher33]

They have responded and requested video. Anyone else have to run their gyres with the O-rings only partially seated? Seems like it would partially defeat the purpose.

 

[Gatorpa]

Mine just did this, I pulled it out took it apart a small snail was lodged and prevented the impeller from turning.
Cleaned it and put back i. works great again