icp-analysis.com (Coralvue) experiences/reviews

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BostonReefer300

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Has anyone tried testing with the icp-analysis.com outfit? I ordered their test directly from them online, although it looks like Coralvue is a reseller of their service (via BRS, etc.) as well. In any case, I ordered their kit which contains a test for your tank and a test for your RODI. They had a sale going for two kits for $55 which I thought was a great deal. The kits came and I sent off my first samples, but never heard anything back. I checked online and my tests are registered in their system, but listed as awaiting results. I contacted customer service online and someone responded asking for the sample tracking numbers. I provided those, but no response. I called and spoke to someone who told me the guy from the lab would call me back. Still waiting. It's been over two weeks since I sent in the test and they claim results come in 4-6 days.
Anyone else have experience with this outfit? I figured I'd get some reviews here before I dialed up my annoyance level with them. Thanks!
 
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laverda

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I sent in a test 6-7 by priority mail as I was have some big issues with my tank. They received them on Friday.. Still no results. Pretty disappointing having to wait so long. Kind of defeats the purpose.. I already have a couple more tests, but doubt I will purchase any more.
 
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BostonReefer300

BostonReefer300

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I sent in a test 4-7 by priority mail S I was have some big issues with my tank. They received them on Friday.. Still no results. Pretty disappointing having to wait so long. Kind of defeats the purpose.. I already have a couple more tests, but doubt I will purchase any more.
Thanks for your response. You sent them on April 7 and they didn't get the samples until June 11? Was that a typo? In any event, them getting the test on Friday, plus a 4-6 day advertised turnaround (assuming they mean business days) means you shouldn't expect results until late this week or early next. Oddly enough, my test results got posted just a few hours ago. I hope that's a coincidence and not because of my post. In any case, I hope your tank issues get resolved!
 
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Shufflepig

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I sent samples in 3 weeks ago. Clearly marked display tank and RO/DI samples. Got my results 3 days after they received them. According to their results my 0 TDS RO/DI water had a salinity that was higher than my display tank along with amounts of everything they test for, again many of the results being higher than my DT results. Clearly I have zero confidence in any of the results. I emailed them explaining that these results are not possible but never heard anything back. Totally unimpressed and will never use them again!!
 

capted

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I have used them twice so far with no issues. 1st test took about a week and the 2nd about 5 days. Ro tested the same on both tests and after raising my calc it showed it on the 2nd test so I'm guessing it was accurate. I did have a problem where one test didn't show up on my dashboard for some reason. I emailed them with the test # that was created when I created it and they responded in an hour and fixed the issue.
 

hllb

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Good info. I sent mine off last week and they received them on 6/19. Still awaiting results (which is obviously within their window). I know late last year they were switching systems or databases, and there were huge backups. I actually bought my kit last year, but didn't use it because of the big backups (and I didn't have an urgent need for it).
 

Quietman

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I'd call again...if they received package but never got results posted, they might send you replacement. If they didn't get package or couldn't match it up to your account - then not sure what they might offer. I'm sure they have issues with reading tracking numbers occasionally. I wouldn't condemn based on one error especially since you've paid.
 
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laverda

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Right at this point I don't have an extra 25mins to waste calling them. I have been working my tail off 22 hours a day recently. If I had the time I would spend it measuring my parameters myself. I have not condemned any. Just stated facts and my disappointment and feelings.
 
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