ArielS
New Member
Hi guys. Did anyone experience bad Customer service from aquaforest?
I send the tes vial at 18 june via express which it cost me 3times than the test itself. The tracking said its arrive at local customs office at 29june. After a week its no movement i contact the aquaforest and they reply right after and sait its arrive at local post office and will handle it. And until now after a week AF said it arrived at local post office thy didnt even update me a single word. And i try contact AF since saturday and not even single mail they respond. And almost a month since i send the test vial sample and AF like doesn't care with me asked for update aor follow up.
Didnt know where i should contact for this case. Because they not respond any email.
Does the test result still valid even its takes a month from sample collected?
Also did you have other company who can do test ICP with better customer service? I rather buy it from overseas and send it back and have the good CS compare with my experience with AF now.
I send the tes vial at 18 june via express which it cost me 3times than the test itself. The tracking said its arrive at local customs office at 29june. After a week its no movement i contact the aquaforest and they reply right after and sait its arrive at local post office and will handle it. And until now after a week AF said it arrived at local post office thy didnt even update me a single word. And i try contact AF since saturday and not even single mail they respond. And almost a month since i send the test vial sample and AF like doesn't care with me asked for update aor follow up.
Didnt know where i should contact for this case. Because they not respond any email.
Does the test result still valid even its takes a month from sample collected?
Also did you have other company who can do test ICP with better customer service? I rather buy it from overseas and send it back and have the good CS compare with my experience with AF now.
