Im freaking out!

[whammack]

I made my first online order. Lots of snails, crabs and some fish. UPS just informed me my delivery is going to be 25 hours late. So that will make them stay in those bags for over 48 hours. What can I expect on arrival?

 

[LPS Bum]

Depends on a lot of factors. The weather, how well the animals were packed up, and how delayed your package is.

We’ve all experienced this. If the weather isn’t extreme and the animals were well packaged your fish will probably be ok. Personally I never order snails or hermits online because I’ve always had an unacceptable mortality rate. The inverts typically have a harder time with shipping delays.

Any reputable vendor will guarantee a live arrival, so you should (hopefully) have that going for you. If the bags are cold I’d float them for 20-30 min to get the temp up. Then acclimate per the vendor’s instructions.

 

[Doctorgori]

IME heat is more fatal than cold… all things considered Id rather get a delay now than in July or January

 

[ScottJ]

Yup, better now than January or July! Hope for the best, and be sure to take pictures when you get the package.

 

[AlyciaMarie Verified Admin]

I'll be curious to know the update. This is one of my big fears.

 

[Gumbies R Us]

Let us know how they turn out when you get them!

 

[whammack]

I have no idea how @Dr. Reef did it but
I emailed them and they contacted ups. Just received an update from ups and they will be here later today. I will update when I get them. Thank you @Dr. Reef!

 

[AlyciaMarie Verified Admin]

I have no idea how @Dr. Reef did it but
I emailed them and they contacted ups. Just received an update from ups and they will be here later today. I will update when I get them. Thank you @Dr. Reef!

That is awesome! @Dr. Reef coming in clutch!

Post pictures of your haul when it gets to you!

 

[BryanM]

I have no idea how @Dr. Reef did it but
I emailed them and they contacted ups. Just received an update from ups and they will be here later today. I will update when I get them. Thank you @Dr. Reef!

Nice!

I don't do anything but overnight, and I prefer fedex. Still doesn't mean I won't get delays, but so far, with 5 orders done, everything has come in on time.

 

[jonnywink]

My first invert order from AlgeBarn was lost/delayed for a few days. Half were DOA. I took pictures and sent to their customer service. They replaced my order with no problem and paid shipping.

 

[whammack]

Ok, I didn't get them last night. UPS somehow didn't get them on a truck. They are supposed to be here today. I'm preparing for the worst and hoping for the best. I'll let you know what happens. UPS is on my list now!

 

[exnisstech]

Ok, I didn't get them last night. UPS somehow didn't get them on a truck. They are supposed to be here today. I'm preparing for the worst and hoping for the best. I'll let you know what happens. UPS is on my list now!

Hoping for the best. The fish and crabs are the biggest concern, I've had snails shipped priority mail with no problems. Don't do a long acclimation

 

[whammack]

Ok, update. The fish arrived, I thought they where both dead, they where upside down not moving. I put the bags in the tank and after about 6 minutes they started moving. I transferred them to an acclimating container. They both started swimming. They are now in the tank. The Tomini is doing really good but the royal gramma is just sitting on the bottom. He's still breathing so I hope he comes out of it. They both look very healthy other than the side effects from shipping. Most of the snails made it. Thanks to @Dr. Reef for all your help.

 

[BryanM]

Ok, update. The fish arrived, I thought they where both dead, they where upside down not moving. I put the bags in the tank and after about 6 minutes they started moving. I transferred them to an acclimating container. They both started swimming. They are now in the tank. The Tomini is doing really good but the royal gramma is just sitting on the bottom. He's still breathing so I hope he comes out of it. They both look very healthy other than the side effects from shipping. Most of the snails made it. Thanks to @Dr. Reef for all your help.

Nice!

Sadly I'd love to support the LFSes around me, but I've had very bad luck with livestock from them.... I don't like the idea of shipping critters, but they are all much healthier than I've experienced locally.

I've had a fish sound like your gramma, and he came around in a few hours, hid for a couple days, and was just fine after that.

 

[whammack]

Nice to here he made it.

 

[Dr. Reef Verified Sponsor]

Ok, update. The fish arrived, I thought they where both dead, they where upside down not moving. I put the bags in the tank and after about 6 minutes they started moving. I transferred them to an acclimating container. They both started swimming. They are now in the tank. The Tomini is doing really good but the royal gramma is just sitting on the bottom. He's still breathing so I hope he comes out of it. They both look very healthy other than the side effects from shipping. Most of the snails made it. Thanks to @Dr. Reef for all your help.

Let us know how they do over the weekend. I will extend our guarantee on them for now in case something goes wrong.

 

[whammack]

Let us know how they do over the weekend. I will extend our guarantee on them for now in case something goes wrong.

Thank you so much! If people only new how good your customer service really is!

 

[exnisstech]

Thank you so much! If people only new how good your customer service really is!

We're learning ;)

 

[PharmrJohn]

That is awesome! @Dr. Reef coming in clutch!

Post pictures of your haul when it gets to you!

OK. These guys are good.......I'll have to remember the name when it's my turn to order online.....