Is the reef factory app down?

[gokhan uygur]

Hello,
Thank you for reaching out to BRS.
You’re correct that Reef Factory has gone bankrupt, but BRS and several other companies are covering the costs to keep the app active and functional. At this time, we expect the app and connected devices to remain supported for the foreseeable future, so your existing Reef Factory products should continue to work normally.
Let me know if you have any other questions, and have a great day.

I m trying with samsung and honor phones but impossible. ı cant add flare and roller. my friends said on ıphone working but ı havent iphone. cant ı do nothing, so I m waiting. When will things return to normal

 

[gokhan uygur]

I found a walk around.

Go to the

And click the tab upper right as shown in the picture:



-Smart reef mobile
-Log in to your account
Then aquarium
Then devices

Voila!!!!

Hi, I tryed with android phones but not working and I tryed many browser, no results

 

[Yazannreef]

The app is working with no issues.
Try to uninstall and reinstall stall the 360 app and that should do it.

 

[gokhan uygur]

The app is working with no issues.
Try to uninstall and reinstall stall the 360 app and that should do it.

I try other web browser its so so good but ı'm choosing dvice's wifi but program Wi-Fi isn't routing, I can't connect to my home Wi-Fi.

 

[gokhan uygur]

The app is working with no issues.
Try to uninstall and reinstall stall the 360 app and that should do it.

The app is working with no issues.
Try to uninstall and reinstall stall the 360 app and that should do it.

I cant choose wifi connection on desktop and on app ı cant add why ı dont know :(

 

[Yazannreef]

I cant choose wifi connection on desktop and on app ı cant add why ı dont know :(

Can you take a picture of what you are referring to ?

 

[gokhan uygur]

Can you take a picture of what you are referring to ?

Thanks for your interesting

 

[Yazannreef]

Thanks for your interesting

Did you reset the devices by any chance??
Or are you connected with the right email.and the password?

 

[Yazannreef]

Also are you on android or iPhone?
I can send you a know app version that works

 

[gokhan uygur]

Did you reset the devices by any chance??
Or are you connected with the right email.and the password?

Yes

 

[Yazannreef]

Leave your email i will send you an Apk file for the 360 app

 

[gokhan uygur]

[email protected]

+375 44 55 888 44
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Thanks a lot of

 

[IPT]

Firing this thread up again. Can't seem to login for the last 2 days. I've actually been using this for about 3 years now and aside from an occasional issue logging in (which usually resolves shortly) this is the only time it's lasted for days.

I know the company was recently bought (rescued), so maybe they're tweaking stuff? The websites "support" is down so that's not help :(. I'm tempted to delete and reload the App but I'd hate to really mess something up if I do that and they are working on something.