Maybe? Not sure, but on the same token the customer service folks get told that "they're wrong" a fair bit I imagine, but that doesn't mean the customer is informed, either.
If I reached out, I'd be bypassing customer service, but this is also the sort of thing I hate to take someone's time with. It's kinda petty, in the scheme of things.
I have reached out though for bigger issues in the past, like after I saw several instances of LA sending out pylei mislabeled as something else. Or when they used to have a "female" picture up of solorensis, that was really cf. cyanopleura (ruby head). Those kinds of issues seem more worth an important person's time. :)