BRS

marisp127

Community Member
Review score
+0 /0 /-0
View Badges
Joined
Mar 18, 2021
Messages
31
Reaction score
39
Review score
+0 /0 /-0
Location
Spokane
I ordered a fish from Live Aquaria two weeks ago and it was supposed to be shipped out today. Instead, I get this message:

New shipments arrive at our holding facility daily. Once up to 75% of your order value is available with in-stock items, the order will be fulfilled. On the day your order ships, we will send you an e-mail containing shipment tracking details.

Has anyone else dealt with this before? It seems ridiculous that they wouldn't tell me this for the two weeks I have been waiting to get this fish.
 
Aquarium Specialty - dry goods & marine livestock

Fish Think Pink

Valuable Member
Review score
+0 /0 /-0
View Badges
Joined
Mar 6, 2021
Messages
2,390
Reaction score
10,041
Review score
+0 /0 /-0
Location
DFW Texas
I ordered a fish from Live Aquaria two weeks ago and it was supposed to be shipped out today. Instead, I get this message:

New shipments arrive at our holding facility daily. Once up to 75% of your order value is available with in-stock items, the order will be fulfilled. On the day your order ships, we will send you an e-mail containing shipment tracking details.

Has anyone else dealt with this before? It seems ridiculous that they wouldn't tell me this for the two weeks I have been waiting to get this fish.
Did you try calling on phone?
 
Aquarium Specialty - dry goods & marine livestock

G Santana

Hospitality Elf
Review score
+0 /0 /-0
View Badges
Joined
May 20, 2020
Messages
4,337
Reaction score
23,310
Review score
+0 /0 /-0
Location
https://www.reef2reef.com/threads/this-little-pigg
Did they already get your money?... Meaning it was a case of ‘I’ll gladly charge you today for a hamburger I’ll cook next Month’!?
I know that reference and it's hysterical

Not to laugh at your situation, I would definitely call them, and I would be upset especially if they had my money
 
OP
M

marisp127

Community Member
Review score
+0 /0 /-0
View Badges
Joined
Mar 18, 2021
Messages
31
Reaction score
39
Review score
+0 /0 /-0
Location
Spokane
Did they already get your money?... Meaning it was a case of ‘I’ll gladly charge you today for a hamburger I’ll cook next Month’!?
Basically yes. I ordered and paid already as it is a harder to come by fish and didn't want to lose out on the chance to purchase. I then asked them to hold the specimen (which they said was in stock) for two weeks so that I could get back from vacation before it arrived. They were all cool about it and said that was fine (I actually talked to a real person about it) and that they would ship it out yesterday. Nothing about it being sick or not even in their possession.
 
OP
M

marisp127

Community Member
Review score
+0 /0 /-0
View Badges
Joined
Mar 18, 2021
Messages
31
Reaction score
39
Review score
+0 /0 /-0
Location
Spokane
Sounds like they just don't have the fish you want currently
I already paid and asked them to hold the fish as I was on vacation. Just seems backwards that they would allow me to pay for a fish that they said was in stock, claim that they would hold it for me (I talked to a real person who made no mention of not actually having the fish on hand), and would send it out yesterday which of course, didn't happen.
 
OP
M

marisp127

Community Member
Review score
+0 /0 /-0
View Badges
Joined
Mar 18, 2021
Messages
31
Reaction score
39
Review score
+0 /0 /-0
Location
Spokane
did you order out in advance? sounds like they dont have what you wanted in stock right now.
I ordered the fish when it was in stock on the website and asked them to hold it until I got back from vacation. They said that was fine and that they would ship it out on the 24th (yesterday) but then they sent me this.
 
OP
M

marisp127

Community Member
Review score
+0 /0 /-0
View Badges
Joined
Mar 18, 2021
Messages
31
Reaction score
39
Review score
+0 /0 /-0
Location
Spokane
I know that reference and it's hysterical

Not to laugh at your situation, I would definitely call them, and I would be upset especially if they had my money
I will give them a call tomorrow to figure out what is going on. It wouldn't be such a big deal if they didn't already get paid and agree to hold the fish in question.
 
Click to watch best scape method in 5 easy steps!

Rubberfrog

Well-Known Member
Review score
+0 /0 /-0
View Badges
Joined
Jan 14, 2021
Messages
917
Reaction score
2,004
Review score
+0 /0 /-0
Location
Phoenix metro
I ordered the fish when it was in stock on the website and asked them to hold it until I got back from vacation. They said that was fine and that they would ship it out on the 24th (yesterday) but then they sent me this.
They probably did have it in stock, but sold it to someone else.
 
OP
M

marisp127

Community Member
Review score
+0 /0 /-0
View Badges
Joined
Mar 18, 2021
Messages
31
Reaction score
39
Review score
+0 /0 /-0
Location
Spokane
does LA show that fish as being in stock right now?
Fish is not in stock right now which is why I ordered it when it was in stock two weeks ago, paid for it, and talked to customer service directly about holding the fish until I returned from vacation (which nobody had an issue with).
 

LeftyReefer

Well-Known Member
Review score
+0 /0 /-0
View Badges
Joined
Jun 17, 2020
Messages
918
Reaction score
965
Review score
+0 /0 /-0
Location
Saginaw
Fish is not in stock right now which is why I ordered it when it was in stock two weeks ago, paid for it, and talked to customer service directly about holding the fish until I returned from vacation (which nobody had an issue with).
Sounds like they sold your fish to someone else instead of actually holding it for you.
 
Fritz
BRS

Speaking of your latest coral purchase...

  • It was a GREAT deal

    Votes: 51 44.3%
  • It was a good deal

    Votes: 32 27.8%
  • It was nether good nor bad

    Votes: 23 20.0%
  • It was a bad deal

    Votes: 7 6.1%
  • Other (please explain)

    Votes: 2 1.7%
The Random Flow Generator® Nozzle by VCA
Top