Fish Think Pink
5000 Club Member
Maybe your fish died on them... maybe its better that fish died on them instead of dying on you... at least eventually you should get fish (or your money back)That is my guess too.
Live Aquaria problems… help!
- Thread starter marisp127
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OP
OP
marisp127
Community Member
Just looked on their site again. Says the fish is in stock.
NowGlazeIT
Happy to help, Ask away.
Hilarious
OP
OP
marisp127
Community Member
Should've included it earlier, my bad. It is a Ruby Head Fairy Wrasse. I wouldn't say they are never in stock, but LA is the only place I have seen that has them regularly.
38bill
Active Member
The new LA does not show an actual list of current stock for sale. Just because a fish is listed does not mean a thing. They will take your order and ship it if they have at least 75% of it. If your 75% order puts you under the free shipping amount you have to pay for shipping. Last time I sent in an order I added a note to not ship if the order was not 100%. They contacted me and said they would not do that so I canceled it. Because of this I will not purchase from them anymore. Search the forums and you will probably find a lot of posts about this change in LA's service.
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OP
OP
marisp127
Community Member
So they list in/out of stock for no reason? I just don't see the point of even having an in/out of stock status if it doesn't matter.
OP
OP
marisp127
Community Member
Says it is shipping from their CA facility. May be a stupid question but what do you mean by drop shipping?
frydaddy
Active Member
The wholesaler ships it for them, LA doesn't have the fish in their possession. The in stock list is from the wholesaler, which is filling orders for numerous online stores along with what is shipped to local fish stores. Probably not a real time inventory on LA's site.
Hurricane Aquatics
Valuable Member
I was fleeced for about 2k from Liveaquaria 2 months ago. Absolutely everything they sent died within weeks. I haven't lost anything they I receiveded from other vendors, just liveaquaria. They always had an excuse. Shipped one fish to wrong person and then tried to make me wait for credit. Unreal.
OP
OP
marisp127
Community Member
Wow! I can’t believe some of the stories I’ve heard/seen. One of the posts that I saw said that they literally sent a bag of water to someone.
OP
OP
marisp127
Community Member
if anyone is interested, here’s an update on the situation.
I contacted customer service and received another automated response about the order and that I could change its status before 8/27. Initially I was still hopeful that I could get a healthy specimen but after searching for answers on the web about their lackluster response and finding horror story after horror story about them I decided to be safe and not risk getting a diseased fish. I sent an email asking for my order to be cancelled (as was supposedly allowed given their inability to fill the order) and was told that they could put a request in but no promises.
I then received a call from customer service trying to remedy the problem (only after I wrote a review on their FB page). A couple of things were confirmed through our conversation, some of which several of you alluded to on this thread.
1. LA uses outside vendors for their fish, meaning they never actually have eyes on “their”stock (besides Diver’s Den) and subsequently, don’t know what is actually available at any given time. As many of you have said, this leads to many issues in their customer service or ability to do anything beyond taking and placing orders.
2. It sounds as though LA has nearly no control over cancellations and can only submit requests to their vendors to stop shipping (hence their inability to actually do what they say). I can only imagine that this leads to other supply chain issues beyond my own circumstances.
3. Despite saying they can hold orders up to two weeks (and confirming that when I messaged Customer Service after I placed the order), the rep tried to tell me that they normally don’t do holds for more than a few days. Also, holds are only for the order, not an actual fish so if someone else comes along and wants the same fish right away, they’ll sell it to them.
I am still waiting for my cancellation confirmation and the rep said that if they can’t cancel that the fish will ship today (which is another issue I have as they never asked what my preferred ship date would be or if I would even be available to pick up a live fish order).
Overall, I am still very disappointed with LA and hope that they can figure out this vendor nonsense. It seems as though they have little desire to work with me (or maybe they really don’t have much say in their business partnerships) and are focused entirely on profit, not customer satisfaction or care. I will not be doing business with them in future.
I contacted customer service and received another automated response about the order and that I could change its status before 8/27. Initially I was still hopeful that I could get a healthy specimen but after searching for answers on the web about their lackluster response and finding horror story after horror story about them I decided to be safe and not risk getting a diseased fish. I sent an email asking for my order to be cancelled (as was supposedly allowed given their inability to fill the order) and was told that they could put a request in but no promises.
I then received a call from customer service trying to remedy the problem (only after I wrote a review on their FB page). A couple of things were confirmed through our conversation, some of which several of you alluded to on this thread.
1. LA uses outside vendors for their fish, meaning they never actually have eyes on “their”stock (besides Diver’s Den) and subsequently, don’t know what is actually available at any given time. As many of you have said, this leads to many issues in their customer service or ability to do anything beyond taking and placing orders.
2. It sounds as though LA has nearly no control over cancellations and can only submit requests to their vendors to stop shipping (hence their inability to actually do what they say). I can only imagine that this leads to other supply chain issues beyond my own circumstances.
3. Despite saying they can hold orders up to two weeks (and confirming that when I messaged Customer Service after I placed the order), the rep tried to tell me that they normally don’t do holds for more than a few days. Also, holds are only for the order, not an actual fish so if someone else comes along and wants the same fish right away, they’ll sell it to them.
I am still waiting for my cancellation confirmation and the rep said that if they can’t cancel that the fish will ship today (which is another issue I have as they never asked what my preferred ship date would be or if I would even be available to pick up a live fish order).
Overall, I am still very disappointed with LA and hope that they can figure out this vendor nonsense. It seems as though they have little desire to work with me (or maybe they really don’t have much say in their business partnerships) and are focused entirely on profit, not customer satisfaction or care. I will not be doing business with them in future.
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Robertellis30
Well-Known Member
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Easy fix. Don’t support them. They are terrible.
OP
OP
marisp127
Community Member
Won’t do anything with them once I get my refund.
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Informative update, @marisp127 . I guess if I ever order from them, I have been pre-warned to keep my expectations ULTRA LOW!
Malcontent
Valuable Member
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Yep:
https://www.reef2reef.com/threads/live-aquaria-shipped-a-bag-of-water.854381/
Or maybe the fish was invisible?
NowGlazeIT
Happy to help, Ask away.
Wow that was just a couple days ago too?!
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