Maxspect jump 65 w not connecting

[G Santana]

Welcome aboard

 

[Jeffcb]

Welcome to Reef2Reef!

 

[vetteguy53081]

 

[Winnie-Maxspect]

Hi, I'm Winnie from Maxspect. Thanks for your support and we apologize for the inconvenience.

Have you sent email to [email protected] and got our reply?
If you have sent your email but still haven't heard from us, please DM me your email address. We'll check it and our customer service will help you.
If you haven't sent the email, please send your email to [email protected], or you can post in Maxspect forum. Our customer service will also be here to help you.
https://www.reef2reef.com/forums/maxspect.436/
Welcome to the R2R community! Enjoy your reefing here! ;)

 

[Macbalacano]

Hello all,
So I just got my maxspect jump 65w led and it does not want to connect to my phone, I do have it on wifi 2.4 and still nothing. Ive been in contact with maxspect via email and it's a pain,but I've done everything from resetting the light setting to trying app mode and still cannot connect I love the light I just can't control it if anybod has any input it would be greatly appreciated thanx

Welcome!

 

[Ryandip]

I have a maxspect jump and works great so i brought another one today and i cant connect it either .wanted to have 2 working but my app cant find it its rubbish

 

[Winnie-Maxspect]

I have a maxspect jump and works great so i brought another one today and i cant connect it either .wanted to have 2 working but my app cant find it its rubbish

Hi Ryandip, sorry to hear you're having trouble with our products. Could you please DM me details or send email to [email protected]? Our customer service will help you further.

 

[KWT]

Welcome to R2R, come in sit down and relax, enjoy

 

[Ryandip]

Managed to make it work you must have your phone location on for it to sink together