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Who has lost their money? Just curious. I havent heard of anyone being denied a refund (in fact - everyone that I have seen that has requested a refund from the company has gotten one). Everyone that has contact their credit card company (as far as I've read) has been able to open a dispute. Or am I incorrect?Geez! Has anyone gone to the BBB or any other agency about them? So many people losing their money..
Who has lost their money? Just curious. I havent heard of anyone being denied a refund (in fact - everyone that I have seen that has requested a refund from the company has gotten one). Everyone that has contact their credit card company (as far as I've read) has been able to open a dispute. Or am I incorrect?
It honestly seems to me that there is a lot of information that might not be exactly true going on here - and a heck of a lot of speculation - which (as of yet) SEEMS unwarranted.
Who has lost their money?
Geez! Has anyone gone to the BBB or any other agency about them? So many people having issues...
Who has lost their money? Just curious. I havent heard of anyone being denied a refund (in fact - everyone that I have seen that has requested a refund from the company has gotten one). Everyone that has contact their credit card company (as far as I've read) has been able to open a dispute. Or am I incorrect?
It honestly seems to me that there is a lot of information that might not be exactly true going on here - and a heck of a lot of speculation - which (as of yet) SEEMS unwarranted.
By this definition, I lost my money. I paid $1000.00 on 7/1/19, and haven't been able to get ahold of MS in WEEKS....which is why I am now working through my credit card company to retrieve my money.Define lost?
Anyone who has paid upfront for the product and still not received it, or a guarantee shipment or tracking number, has more or less lost money. I say "lost" money because there is no ETA, tracking number, or communication at least publicly.
I'm not sure if you have read through this entire thread, but there have been multiple people on this thread (and on the most recent FB postings on the MS page) indicating that they have tried to get their money back from MS, and did not get any response back from MS either by phone or e-mail. Only when it was clear that MS would not contact these people back did these people go to their credit card companies. As for myself, I have not been able to get any word from MS in weeks. As such, I wasn't even afforded the opportunity to ask for a refund. As such, I went to my credit card company yesterday to try to retrieve my money.
From Facebook postings:I have not yet heard anyone that has not gotten their money back either from SAI - or their CC Company. I have heard about lack of answers from SAI - I have heard people propose that they would lose money from their CC (as you initially did) - I have not heard of it actually happen.
To @Saf1IMO - Losing money means losing money with no hope of return of that money. I have not seen this. In fact - everyone that I have heard has either gotten their money from SAI - or their CC company. Anyone that ordered the product with the understanding that it would be 8-10 weeks - has not lost any money (afik(
From Facebook postings:
J.c. Newsome I physically have mine and paid for the subscription only to need "technical support" and not know how to resolve the issue lol so guess I'm sol with this paperweight
- Brad Marcus no communication or call back after holding my money for 11 weeks. Asked for a refund and no reply via voice or email. Canceled payment with my bank CC.
Hide or report this- Stephen Zhao They should stop pushing ads... why are they wasting their money... I’ve been trying to get in contact with them for the past 2 weeks for a refund. No response email and phone. I filed a dispute with my CC provider today and they granted me credit and will investigate further.
You will see there are others, including myself.
Who has lost their money? Just curious. I havent heard of anyone being denied a refund (in fact - everyone that I have seen that has requested a refund from the company has gotten one). Everyone that has contact their credit card company (as far as I've read) has been able to open a dispute. Or am I incorrect?
It honestly seems to me that there is a lot of information that might not be exactly true going on here - and a heck of a lot of speculation - which (as of yet) SEEMS unwarranted.
Well you may be right for everyone who contacted their CC company and got a refund. But the CC company is now out a 1000 dollars. Now you may say big deal it’s their problem. But it really everyone’s problem as the CC company is still a business and they too have to recoup their losses somehow.
Great - then you have-not lost any money - I dontrecall anyone here saying there was a conspiracy theoryI was given a provisional credit by my CC company. Mindstream never responded to requests for a refund. That is why people are freaking out. Just because it's a conspiracy theory does not mean a conspiracy is not actually going on. This company is acting like a giant deusch bag.
Is this new news? Not as a critique - but -what are you saying - thats the reason credit cards can do this or am I wrong.When someone complains to a cc company, the cc company opens an investigation with the merchant, and details of the dispute are sent to the merchant. If the merchant has not delivered on their promise, the cc company charges back the merchant the disputed amount.
no one said that You are stating a falsehood.Well you may be right for everyone who contacted their CC company and got a refund. But the CC company is now out a 1000 dollars. Now you may say big deal it’s their problem. But it really everyone’s problem as the CC company is still a business and they too have to recoup their losses somehow.
are you sure this is true =or has the company merely not answered?The bottom line is that, at this point, the company is both not delivering the promised units and is not refunding money when it is asked of them.