Mobius Connection with Nero 5 and MXM

[jnels]

Ok. so I am having multiple issues. The first issue is that my Vectra return pump and one of my two Nero 5 pumps keeps disconnecting from the Mobius APP. Every time i open the app i have to "Remove from Tank" The vectra and this same Nero Pump. I've talked with their agents via chat and done soft and hard resets on both devices. I finally got them to stick to the Mobius APP and connected them to the MXM in the Mobius workflow after about 2 hours of back and forth. However I could not get them to show as connected to the Apex App/Webpage.

I decided to to take a break from the troubleshooting and of course when i returned to Apex the devices were not showing and they were also showing as disconnected on the Mobius APP.

Is this a problem with the devices themselves? Has anyone seen this before? Any other suggestions?

 

[Daniel@R2R Verified Admin]

This may be an issue to call in to tech support (if you haven't already). I'm bumping this up in hopes someone with experience on this issue might be able to help.

 

[Webbed Feet]

Gosh, sure would be nice to hear about the resolution or non-resolution of the problem.

 

[Tangdora]

When you say disconnect. Do you mean you are not seeing it under device on the Mobius dash board. But you are still able to see the device in setting to be able to remove it?