Negative criticism on vendors

[Shep]

No, we do not

Please do not spread lies, there is a feedback section where members can post gooror bad feedback. This is not a debatable thing, there is a forum for it. When a member starts a feedback thread we try and keep it between the vendor and the member to help keep it on topic and allow for the best chance of a resolution. Now you ARE allowed to post a link to a feedback thread that you have started but just no comments. This does allow you to give your experience with the vendor. I get that you want to believe that we are bias but it's just simply not true.

 

[Shep]

We don't have a vendor feedback thread on this site where users can post good or bad experiences without getting deleted?

we do have a feedback section that allows members to post good or bad experiences with vendors. There are rules that we enforce to help memememtry and find a resolution

 

[Graffiti Spot]

No, we do not

Why would we not? I would imagine it makes it much harder for users here to share their experiences, which is the main point in the hobby. The vendor list is HUGE now. In our local club it's the only thing that keeps things things in check.

 

[Graffiti Spot]

we do have a feedback section that allows members to post good or bad experiences with vendors. There are rules that we enforce to help memememtry and find a resolution

I see.

 

[Shep]

I see.

https://www.reef2reef.com/forums/vendor-feedback.18/

 

[GoldeneyeRet]

Please do not spread lies, there is a feedback section where members can post gooror bad feedback. This is not a debatable thing, there is a forum for it. When a member starts a feedback thread we try and keep it between the vendor and the member to help keep it on topic and allow for the best chance of a resolution. Now you ARE allowed to post a link to a feedback thread that you have started but just no comments. This does allow you to give your experience with the vendor. I get that you want to believe that we are bias but it's just simply not true.

It's not a lie. Perhaps I should've expanded a bit more on my reply, but in the context of this thread, which is the feedback is biased it is true. You cannot post on negative threads without getting deleted. You can start your own negative feedback, but not if you are not an existing customer. In that case, you cannot engage. You can start a thread in general equipment, but it sometimes will get moved to vendor feedback and all comments get deleted.

Bias in the vendor feedback forums is obvious just by looking at the rules. No outside comments on negative threads, but allowed on positive. I understand the cited reason, to allow vendor and poster to come to a resolution. I'm not saying it's a bad rule, just biased and it creates consequences that are perhaps unintended.

Look at the way it works... negative threads no outside comments equals far less posts, far less time on the front page, far less negative comments for searchers to read. Positive posts turn into long threads that spend more time on top, get more views ,have more keywords to hit on searches, present more positive posts a searcher is exposed to etc etc etc.

I can see why so many dont think it's wrong, I just cant believe so many cant see the bias.

As to the poster who brought up the ecotech thread, I believe that illustrates my point. That thread remains, but other similar threads do not. Perhaps if ecotech were more involved here they would ask it be moved to vendor feedback and perhaps it would be moved. Both speculation as that woukdbe a judgement call at that time. The fact that all threads are not, cannot, be treated equally is evidence of bias, intentional or not.

I didnt mean to make all the mods and staff upset. I think I made yall defensive by suggesting bias exists. That was construed as a negative comment against your integrity, ability or motives. I surely did not mean it that way. This forum is one of the most consistently and professionally moderated forums I have been a part of. I have zero complaints with any moderation being done on r2r.

The fact that bias exists is unavoidable in a setting such has this. I only intended to show it exists, not accuse anyone of being biased intentionally or having any alterior motives.

I have demonstrated bias in several ways in my posts here. I hope I have cleared the air and shown I dont think it's any intentional conspiracy. I dont even think its necessarily wrong. I just know it exists.

With that I am now leaving this thread for real as I have nothing more to add, except to thank the moderators for their hard work. You all do a great job, but of course I'm biased, I love r2r.

Happy reefing everyone!

 

[TheHarold]

Totally agree- I was also surprised moderators have allowed the Ecotech thread to go on without deleting all “outside” comments and moving it to feedback. It minimizes what could very well be a wider problem...... Anyway, my advice to you is to “bump” your feedback thread so that it remains visible until the issue is resolved. That’s the only way you can ensure others see the responses of the company and your experience.

 

[BZOFIQ]

Totally agree- I was also surprised moderators have allowed the Ecotech thread to go on without deleting all “outside” comments and moving it to feedback. It minimizes what could very well be a wider problem...... Anyway, my advice to you is to “bump” your feedback thread so that it remains visible until the issue is resolved. That’s the only way you can ensure others see the responses of the company and your experience.

I visited that thread and strongly feel there was no need to move it to feedback (and remove comments) because the positive feedback past original post far overshadowed the negative experience of the OP.

 

[Piranhapat]

Here is proof that they delete post.

 

[HotRocks]

Here is proof that they delete post.

Your posts that were deleted were responses to outside comments (which aren't allowed in a vendor feedback thread). Nothing you said directly to or about the vendor was removed.

 

[Shep]

Here is proof that they delete post.

...Its not a secret that sometimes we delete posts

 

[kschweer]

Please look over the TOS (terms of service) that all members agree to when signing up.

Specifically this part:

“* Be mindful of yourself and others. This forum is not a democracy; it is privately owned and we make the rules. If rules are violated we retain the right at our discretion to remove, edit or delete posts and, if necessary, ban or remove members. Any abuse toward our staff may/will result in immediate suspension of your account. Complaints about moderator decisions may not be made in posts; instead send a private message to a moderator. If a moderator deletes or edits one of your posts and you disagree with the action, contact the moderator concerned. Do not repost deleted material.”

And this:

“Dealer/Vendor and Customer Disputes:

This forum is not intended to be a mechanism for people to vent frustrations about vendors or sales from private parties. Please settle your differences with the seller, manufacturer, and/or dealer through the long-established legal or arbitration systems or the Better Business Bureau but not through our community. In the case of a vendor, buyer or seller feedback thread the posting of emails, text messages and private messages are allowed as long as ALL personal info (names, addresses, phone numbers, etc.) have been removed..”

Full TOS can be found here:
https://www.reef2reef.com/help/terms

 

[kschweer]

And here is your thread in question:

https://www.reef2reef.com/threads/fishy-business-d.514575/#post-5421178

You cannot say your feedback wasn’t left.

 

[ZoWhat]

@B-ridge

ever read the 1star reviews on Amazon.

General public people are mental.....some give 1star ratings bc the packaging was slightly torn upon arrival.

all vendors are branding themselves..... and they sure dont need crazy general public people leaving negative comments over the prettiest thing

 

[TaylorPilot]

Could be worse...We could all be on RC...LOL...As a hobbyist and a vendor I see it from both sides...not every transaction can be perfect, and some people are just unreasonable...so it isn't fair to let them just blast someone all over a forum where the vendor pays to advertise...I see negative things about vendors sometimes on the main pages and they never get shut down unless people start getting vitriolic. Good news is I think 95% of the time the vast majority of vendors are doing their best to provide a good product...trust me, this is a small industry and word gets around fast if someone does really provide an inferior service or product...if this was on RC, they would have shut this down 5 posts in...I would never give those guys a dime...

 

[BigRedReefer MT]

Could be worse...We could all be on RC...LOL...As a hobbyist and a vendor I see it from both sides...not every transaction cant be perfect, and some people are just unreasonable...so it isn't fair to let them just blast someone all over a forum where the vendor pays to advertise...I see negative things about vendors sometimes on the main pages and they never get shut down unless people start getting vitriolic. Good news is I think 95% of the time the vast majority of vendors are doing their best to provide a good product...trust me, this is a small industry and word gets around fast if someone does really provide an inferior service or product...if this was on RC, they would have shut this down 5 posts in...I would never give those guys a dime...

Whole heartedly agreed. I never wished to join RC as reading two threads made it clear that it was not a forum geared towards the free flow of knowledge and experience but a venue for the more experienced and those with better equipment to show their supposed superiority. R2R has been a great pleasure to be a part of and has helped me immensely in this new found hobby that I love. While I do understand GOLDENEYERET'spoint of view and frustrations the above listed TOS due clearly state R2R's policies and practices which I agree with. I feel that the whole R2R entity is invaluable and that the community should be reserved for member experiences and not used as a venue for voicing the negative interactions that occur in every business, even between the companies of best practice and care of customers. Just my 2¢.