Neptune Trident NP Experience - RMA

[slythy]

I love my Trident NP works like a charm along with the Trident

Im jeleous. I still have to test phosphates every couple days via Hanna

 

[David_CO]

Mine is actually seemingly running okish. I wouldnt control off of it yet though

have you swapped reagents yet?

 

[slythy]

have you swapped reagents yet?

It was dead on for a couple weeks. Got complacent it read .05 hanna read .32…… I’m waiting on a response back from neptune about my issues. Im on my second set of reagents :/

 

[Reef Puncher]

sou

Yeah I have the same issue. Hanna measures 0.07-0.09 and trident NP has read 0 for a couple of weeks now

aw thisi is disappointing to read. i was debating getting this. i have to test my phosphates all the time so was really excited to read about this. i have a feeling the problem is their light reading probe isnt sensitive enough to detect low readings of phosphates. not to the 0.01 scale we look for on the hannah. until they get a more sensitive probe, i guess ill hold out. or get the maven. its just the maven is soooo expensive, and its gonna be a while until reviews are out.

 

[slythy]

sou


aw thisi is disappointing to read. i was debating getting this. i have to test my phosphates all the time so was really excited to read about this. i have a feeling the problem is their light reading probe isnt sensitive enough to detect low readings of phosphates. not to the 0.01 scale we look for on the hannah. until they get a more sensitive probe, i guess ill hold out. or get the maven. its just the maven is soooo expensive, and its gonna be a while until reviews are out.

I would hold off. It measures nitrates well but not phosphates. I am out $100 for 4 months of reagents and have not gotten any decent results on phosphates so I still test with the hanna every couple days.

The Maven is cheap if you dont already have a controller or the original trident. If you have to switch it looks much more expensive. I am also nervous for how long they will exist as a company where I feel like Neptune will be around longer...

 

[Jason_MrFrags]

Thats not corroded and falling apart. The heads of them are plastic. Looks like the pinch valve head just broke. Typically with corrosion in them they stop opening/closing and its an easy to swap out the pinch valve. Hardest thing is taking it all apart.

 

[thepacific]

Well my Trident NP is no longer testing phosphate accurately. It is off .05. Consistently. Which is very annoying. It’s now showing 0 and my Hanna’s are showing .056 and .06 respectively.

Same case for me. This is one junk product. I had to learn my phosphates were very high after seeing some of LPS not doing good.

 

[slythy]

Same case for me. This is one junk product. I had to learn my phosphates were very high after seeing some of LPS not doing good.

The just released a new AOS that has a bunch of fixes for the trident. worth a try

 

[AustinJT]

Hi, guys... a few question...

1. My NP is read "No Water Sample" but whenever I push a Prime Sample, it works but testing keep failing as it still say "No Water Sample".

2. Does anyone know the Hose Size of Trident? I think mind need replacement. But I cannot ID size to order it.

3. Size for DOS Hose as well...

For hose, I could easily get Kamoer Hose which is basically the same, I just need to find the size correctly... Anyone had any ideas?

Thank you...

 

[Gone Reefin’]

Hi, guys... a few question...

1. My NP is read "No Water Sample" but whenever I push a Prime Sample, it works but testing keep failing as it still say "No Water Sample".

2. Does anyone know the Hose Size of Trident? I think mind need replacement. But I cannot ID size to order it.

3. Size for DOS Hose as well...

For hose, I could easily get Kamoer Hose which is basically the same, I just need to find the size correctly... Anyone had any ideas?

Thank you...

Austin, I had this same problem after running the cleaning routine. I did not change those hose and got it working. First, I would pull the sample line off of the intake port inside the unit. Then, inject water through the line, pushing any obstructions out the other end.

Then, attempt to prime again. Remove the cuvette viewing cover and watch to see if it fills to top of cuvette. Mine would not. I then performed a power cycle. Once the unit reinitialized, the prime function finally worked and the unit returned to normal.

Just something to try!

 

[AustinJT]

Austin, I had this same problem after running the cleaning routine. I did not change those hose and got it working. First, I would pull the sample line off of the intake port inside the unit. Then, inject water through the line, pushing any obstructions out the other end.

Then, attempt to prime again. Remove the cuvette viewing cover and watch to see if it fills to top of cuvette. Mine would not. I then performed a power cycle. Once the unit reinitialized, the prime function finally worked and the unit returned to normal.

Just something to try!

I know about the issue is with Solenoid & squeezed hose.

But then again, I think mine is in need of a replace since it's been years (for Trident ABC).

However... for NP, I just got about 6mth ago... I cannot confirm or denied how accurate the testing it because it's OVER THE PLACE.

Some day it's below zero, the next it's 50ppm. And Phosphate always at ZERO!!

 

[Gone Reefin’]

I know about the issue is with Solenoid & squeezed hose.

But then again, I think mine is in need of a replace since it's been years (for Trident ABC).

However... for NP, I just got about 6mth ago... I cannot confirm or denied how accurate the testing it because it's OVER THE PLACE.

Some day it's below zero, the next it's 50ppm. And Phosphate always at ZERO!!

Sorry to hear this. My NP is spot on to Hanna. Have had it about 6 months. The only time I have issues is when the reagent gets low (never actually get 60 tests, more like 50).

Every once in a while, I get an outlier test, but it goes back in line next day.

 

[AustinJT]

Sorry to hear this. My NP is spot on to Hanna. Have had it about 6 months. The only time I have issues is when the reagent gets low (never actually get 60 tests, more like 50).

Every once in a while, I get an outlier test, but it goes back in line next day.

Yes, it seemed to be not too accurate for me... And I try everything, factory reset, update... and all that.

Btw... off topic here... Do you happen to know long can Neptune USB be extend?

I have my Main Neptune The A3 Pro for my Coral Tank but I have 3 more systems near it that I could use EB632 to control some equipment.

One is about 65-70ft away, it's a Freshwater. Another 2 are both Salt which is 30ft and 50ft away.

All could definitely use EB632 to control Ozone & UV... heck... Even Dosing! Freshwater could really use it to control CO2 and reading pH.

The idea of buying a new Apex for each system is ridiculous to me when a Xiaomi Smart Power Bars $20 can give you 6 programable outlet.

Kamoer also have pH Controller + Dosing System that is roughly $300.

One Kamoer doser + 3pcs of Xiaomi Smart Power Bar will do the same trick.

So if I want to use EB632 = 3pcs + all the cables & some modules... It's already generous of me cause it's 5x times the price of other Brand already!

And I like the idea of having everything controlled under one program.

Hence why I switch from Orphek to Radion & AI Hydra so it can be intergrate into Neptune Apex.

Thank you for helping...

 

[areefer01]

Btw... off topic here... Do you happen to know long can Neptune USB be extend?

I have one that is 70'. Neptune Forums, RussM, has some good information on how this is done.

USB Apex – 877-522-3779 – USBFireWire.com

USB - Apex

www.usbfirewire.com

 

[AustinJT]

Unfortunely... after I unplugged NP and clean the hose...

Now it won't connect.

I deleted it and try to change port and everything... IT STILL DOESN'T CONNECT!!!

 

[AustinJT]

I have one that is 70'. Neptune Forums, RussM, has some good information on how this is done.

USB Apex – 877-522-3779 – USBFireWire.com

USB - Apex

www.usbfirewire.com

Thank you... But I don't know how to buy... I'm not from US.

Do you have happened to know if site owner Freight Forward?

Thank you again...

 

[14 foot reef]

I run this 125' USB Firewire - It is flawless at that distance. Before I changed it to this wire, I had tons of problems.

Long USB Cable for Apex - 877.522.3779 - USBFireWire.com

Long USB Cable for Apex

www.usbfirewire.com

 

[Gone Reefin’]

Unfortunely... after I unplugged NP and clean the hose...

Now it won't connect.

I deleted it and try to change port and everything... IT STILL DOESN'T CONNECT!!!

Sorry man, you’re having a rough go of it! Not sure how your NP is connected. Mine is through an apex jr. but I also have the power cord. There is an order you have to fire everything up, otherwise you may have an error code. I know your issue is web connection, but worth trying to reconnect in different order.

 

[AustinJT]

Sorry man, you’re having a rough go of it! Not sure how your NP is connected. Mine is through an apex jr. but I also have the power cord. There is an order you have to fire everything up, otherwise you may have an error code. I know your issue is web connection, but worth trying to reconnect in different order.

I have no 1Link. So I'm using USB & 24v Adapter.

I added 24v, before Plug in USB. Which is showed up in Apex but not allow to do anything... Even when I push for Prime or Factory Reset, it send the data but NP won't reactor.

And in setting paged, it says "Not Connected".

But if I plug in USB first and 24v Later, it alerted a "VOLTS" in red letter which indicator that voltage is incorrect?!

I just search a bit and found that someone had issue same issue as me after they update...

I did update a few days ago when "No Sample Water" started to pops up.

 

[Gone Reefin’]

I have no 1Link. So I'm using USB & 24v Adapter.

I added 24v, before Plug in USB. Which is showed up in Apex but not allow to do anything... Even when I push for Prime or Factory Reset, it send the data but NP won't reactor.

And in setting paged, it says "Not Connected".

But if I plug in USB first and 24v Later, it alerted a "VOLTS" in red letter which indicator that voltage is incorrect?!

I just search a bit and found that someone had issue same issue as me after they update...

I did update a few days ago when "No Sample Water" started to pops up.

I have the same setup (no 1link). I also went usb first and got the volts error. However, the unit initialized and after 5 minutes volts went away. I don’t want to recommend this as I don’t want something to fry, just pointing out that my volts error went away on its own.