Hello,
woke up this morning to my Nero 3 not running. Cleaned it per the video on the website, then I noticed it’s not showing up in the app at all for connection.
I filled out the service form request, but I was wondering if anyone knew how long it takes for one of these to be serviced? I tried calling them for an estimate after I submitted my ticket but got the no one is here to take your call message.
All I have in my tank right now is some fish, invert, a hammer and a zoa. Do you think they could go a couple more days without a wave maker while waiting for delivery of a replacement? Or should I just run to LFS right now and buy one? I have a feeling I need to go ahead and get a power head if the repair takes longer than a week and a half, but wasn’t sure how well they would hold out with reduced flow for a couple hours or even just a day or two.
Thank you!
woke up this morning to my Nero 3 not running. Cleaned it per the video on the website, then I noticed it’s not showing up in the app at all for connection.
I filled out the service form request, but I was wondering if anyone knew how long it takes for one of these to be serviced? I tried calling them for an estimate after I submitted my ticket but got the no one is here to take your call message.
All I have in my tank right now is some fish, invert, a hammer and a zoa. Do you think they could go a couple more days without a wave maker while waiting for delivery of a replacement? Or should I just run to LFS right now and buy one? I have a feeling I need to go ahead and get a power head if the repair takes longer than a week and a half, but wasn’t sure how well they would hold out with reduced flow for a couple hours or even just a day or two.
Thank you!