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Already so had to take off a day from work to work with apex to figure out my issue. They came to a conclusion it's a dead unit and will be sending me a new one. Only cost me a 300 dollar deposit which I will get back in 10 to 15 days.
Maybe now since everyone is complainingHave you reached out to Neptune support? They are very helpful and should be able to get the problem resolved.
They used to have a free app that you can run on your cell phone to detect wifi signal strength. It's useful when you're trying to see what kind of wifi coverage you have throughout your home. Anyway, before you totally blame the apex, it could be any component in the apex --> router --> cell phone path on your home wifi.Just got off the phone with at&t they are sending me a new top of the line route. Let hope then if not I will contact neptune.
I don't trust it at all. Sometimes i turn on my lights can't turn them back off. Even manually. One time while this was happening it decided it wanted to turn both 1000 watt heaters on at the same time. I only knew this cause i was looking at display module trying to turn off lights and watching my temperature climb pretty fast. I bought the display in case wifi was out i could still control. Nope!! Just look around all you see is complaints about neptune. It works for some people for now. Even if they handled all there problems. There products have a lot of problems. Its like fords, tons of problems but still number one selling truck. I'm going old school. Just ordered timers and controllers. As soon as I get them apex is out.
FWIW I don’t like to use any component on a WiFi network. I always try to wire it direct to a switch or router. Things go wrong with all electronics but when possible I find the best policy is to hardwire it.
People sell a lot of things, they have a hard time delivering. They are doing it for the buck. They really dont care. There products don't work as they say. Im not blind or dumb. There controller is garbage.RMAs are a pain, but I honestly can't fault Neptune for their procedures as they are pretty standard and the manufacturers unfortunately need to protect themselves from dishonest consumers. I had to do the same thing when I returned a printer to HP. Going through a local distributer will almost always be easier, if that's an option. THat's part of the reason I tend not to shop online if I can avoid it, or shop online retailers that also have physical stores.
Something's up with either your controller or your programming. Were you connecting through fusion or directly to the controller?
If you look, there are certainly complaints about Neptune, but there are also a lot of happy customers as well. I don't have numbers, but I'm guessing they are the most common controller out there right now, so that also means you will see proportionally more complaints about them. Most people are happy with their controller and the support. In this case, the OP started a thread stating the controller was junk before he had even contacted Neptune. He apparently had a bad unit and within a week Neptune arranged for him to get a new one.
WiFi has definitely been something they have had issues with with the new model. The difficulty with wifi is that it introduces many other potential points for failure. I had some issues with repeated short disconnects followed by the controller immediately reconnecting. As near as I can tell it was a strange interaction between the Neptune and my WiFi router. I had a new router and when I put the old router back, the issues disappeared. Regardless, hardwire is always more reliable. Neptune even states this themselves. Even if your wifi connection is out, the controller should still work normally, you just won't be able to connect to it from your phone.
I get these controllers are expensive, but a $300 deposit? Seems very steep. Especially when they determined that the first APEX was a dead unit.
I love the new apex they sent me does everything I need I would not want to have a reef tank without one.