I’ve sent several emails, since we spoke Jan 7th, and haven’t received a response. I see you may be having some difficulties. Can you check on :
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I am so sorry for the delay and not sure why i didnt get any emails. I have a team now that has been helping with emails. Anyways i found your order and will ship it within 7-10 days.I’ve sent several emails, since we spoke Jan 7th, and haven’t received a response. I see you may be having some difficulties. Can you check on :
20QF1581
Order Placed Nov 6th.
Hello @Dr. Reef
I have an order placed back on December 7th that will hopefully be ready soon, do you allow pickup? I'm north of Dallas but may be interested in taking a road trip instead of shipping.
Thanks
Product | Quantity | Price |
---|---|---|
Naso Blonde Tang - Quarantined | 1 | $189.99 |
Gem Tang - Quarantined | 1 | $499.99 |
Orchid Dottyback - Quarantined | 2 | $139.98 |
Midas Blenny - Quarantined | 1 | $89.99 |
Subtotal: | $919.95 | |
Update- gem didn’t make it through the night and here you can clearly see the blemish as wellWell me start with by and far the worse customer experience I’ve even seen. I never got one update on my order until posting in this thread to another member it was 98 days and no response.
Placed an order on December 7th for the following quarantined fish.
Order: 20QF1748
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Product Quantity Price Naso Blonde Tang - Quarantined 1 $189.99 Gem Tang - Quarantined 1 $499.99 Orchid Dottyback - Quarantined 2 $139.98 Midas Blenny - Quarantined 1 $89.99 Subtotal: $919.95
They call me twice yesterday and left no voicemail and sent the fish anyways for arrival today without ever confirming with me. I tried calling them 3 times yesterday and get a voicemail that they are unavailable due to health issues.
Fish just arrived and missing the Naso and blenny, on top of the they send a blemished gem tang. Never once said they were shipping a partial order, for the two times you called me could have left a voicemail.
Water arrived at 1.20 at 70.4 degrees
No where does it state they are selling blemished fish. I’m waiting for a response to get my money back on the Naso, Blenny, and how they want the gem tang back.
Stay away from this train wreck until they decide they actually want to run a business and not a part time job