Update:
Dr. Reef is responding and making it right, hopefully everything arrives next week healthy as planned
Dr. Reef is responding and making it right, hopefully everything arrives next week healthy as planned
Last edited:
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If he’s ‘hearing’ you, it’s not fair to call him ‘Deef’!Update:
Dr. Deef is responding and making it right, hopefully everything arrives next week healthy as planned
Yes really sorry,
thank youHi
We merged all your orders into 1 and will be about 7 to 10 days before we can ship.
Update:
Dr. Reef is responding and making it right, hopefully everything arrives next week healthy as planned
Well that's just great.
thanks to all the complaining, the guy had to go out and hire a full time call center and now every order just increased by $15.
To pay pay for this new call center service, it looks like he added to his shipping price and also added a new package/box fee that wasn't there before.
now the service just got more expensive.
If the fish come in healthy and on a better schedule, worth every penny.
There is nothing in our lives that price isn't going up. Nothing. Get used to it.
But a very large amount of his customers were having issues. (I am not one of them. He chatted online with me for 30 minutes one day and was great.)I will get used to it, but its going to make it less likely I order from him.
My fish came in perfectly healthy and on fine schedule from him before... with a lower shipping cost and less fees... This doesn't make his service more attractive in my mind... it makes it less so as it is now more expensive for no other benefit than he has a call center now answering his phone calls. I never had any issue getting a hold of him before. this is not a win in my book.