Update:
Dr. Reef is responding and making it right, hopefully everything arrives next week healthy as planned
Dr. Reef is responding and making it right, hopefully everything arrives next week healthy as planned
Last edited:
New ways to contact Dr. reef
- Thread starter Dr. Reef
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albano
2500 Club Member
SunsetReefing
New Member
- Joined
- May 27, 2020
- Messages
- 24
- Reaction score
- 20
Dr Reefs staff reached out to me today and we have reached an amicable agreement regarding my situation. I'll give it him, he stepped up. I appreciate being heard and having an open discussion with them. I can say that, while my situation isn't everyone's, I would deal with him again. Hopefully he remains healthy and continues to do what he does.
narkicu187
Community Member
Received my invoice yesterday morning and then received a call from Mike last night letting me know my fish were ready to ship on Tuesday with a Wednesday arrival. Fingers crossed he's back on track. We will see in a couple days. Updates to follow.
OP
OP
Dr. Reef
www.drreefsquarantinedfish.com
Yes really sorry,
We took the phone# temp off our website.
I hired a call cener to answer my calls and for some reason we are having issues with 1 way audio. sometimes call center can hear client only or client can hear call celter only so we are trying to fix the bug.
Will post the news on here once phone lines are back up and for now next few days emails is best posible way.
I can ship it next week.
jaredrah777
Active Member
OP
OP
Dr. Reef
www.drreefsquarantinedfish.com
Hi
We merged all your orders into 1 and will be about 7 to 10 days before we can ship.
We merged all your orders into 1 and will be about 7 to 10 days before we can ship.
jaredrah777
Active Member
thank you
Bato367
Active Member
Hello @Dr. Reef , I've sent an email and tried calling a few times the past few days. I know you all are very busy, so I am still exercising patience.
Just checking on my fish orders placed Jan. 27 and Feb 12th. They were acquired well back, so I am just checking on the status?
Thank you.
Just checking on my fish orders placed Jan. 27 and Feb 12th. They were acquired well back, so I am just checking on the status?
Thank you.
narkicu187
Community Member
Just received a FedEx notification of a "shipment scheduled to be shipped" & delivered tomorrow before noon from 'Affordable Saltwater'. Hopefully my whole order comes in and is healthy. Updates to follow.
narkicu187
Community Member
Detailed Review of Dr. Reef
Order placed on 3/14/2022 for 1x Yellow Tang, 1x Bristletooth Tang & 1x Diamond Goby. Order confirmed via email same day. 3/22 rolled around with no follow-up so I reached out asking when I could expect invoice and then shipment. Response email stated "Shipping next week. You will receive a...
www.reef2reef.com
OP
OP
Dr. Reef
www.drreefsquarantinedfish.com
I am happy to report the changes,
www.reef2reef.com
Communication (fixed)
Hi Folks When I got into this business of doing qt for livestock, I was one man show and I didn’t know how vast it will become. I didn’t have the equipment nor the labor nor help to carry this, mainly due to funds and not being so profitable. Lots of bad publicity due to lack of communication...
www.reef2reef.com
While I can tell you my experience with Dr. Reef is off to a much better start, fish came much healthier and at 1.023 salinity eating right away. Made the acclimation process much easier.
LeftyReefer
2500 Club Member
Well that's just great.
thanks to all the complaining, the guy had to go out and hire a full time call center and now every order just increased by $15.
To pay pay for this new call center service, it looks like he added to his shipping price and also added a new package/box fee that wasn't there before.
now the service just got more expensive.
thanks to all the complaining, the guy had to go out and hire a full time call center and now every order just increased by $15.
To pay pay for this new call center service, it looks like he added to his shipping price and also added a new package/box fee that wasn't there before.
now the service just got more expensive.
LeftyReefer
2500 Club Member
I will get used to it, but its going to make it less likely I order from him.
My fish came in perfectly healthy and on fine schedule from him before... with a lower shipping cost and less fees... This doesn't make his service more attractive in my mind... it makes it less so as it is now more expensive for no other benefit than he has a call center now answering his phone calls. I never had any issue getting a hold of him before. this is not a win in my book.
People complained that the one guy show wasn't answering phone calls and emails 24/7. Now he has somebody else doing it and the service got more expensive. it didn't get better if you didn't have any issues before. it just got more expensive.
rtparty
2500 Club Member
But a very large amount of his customers were having issues. (I am not one of them. He chatted online with me for 30 minutes one day and was great.)
But if a good chunk of your customers are having communication issues and you (the business owner) know you can't fix that by yourself, what do you do? Just let it go on and be roasted online? Or do you fix the problem?
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