Package not arrived after a week...

[Labora]

I had similar issues with reefcleaners. Everything showed up late and dead. He tried to ignore/fight me on it instead of refund (I didn't even want a full refund, just half! tried to negotiate) so instead I submitted a dispute with relevant information and bank sided with me and gave me FULL refund. Karma. Now he has to be nice and refund or he will get banned from banks from too many disputes. If he doesn't provide you with the refund, make sure you file the dispute. I set the precedent.

Things were just packaged in a zip lock bag rolling around a giant box. So aside from USPS being slow, packaging was horrible and he was difficult to work with. But glad I got my full refund.

The fact that he is still using USPS after all of these months of late packages and dead animals speaks volumes. Yea you can't really blame USPS if he is knowingly still using them. He does not learn from mistakes. Glad I never have to deal with him again.

 

[reefcleaners]

Most of the USPS delays should be cleared up now, we stopped USPS Priority Mail during the holidays after the delays that started post Thanksgiving. If your area is experiencing delays with the post office, we recommend UPS service instead of the post office in the future.

DM or email me your name and I will look into this.

 

[TruckerTami]

I had similar issues with reefcleaners. Everything showed up late and dead. He tried to ignore/fight me on it instead of refund (I didn't even want a full refund, just half! tried to negotiate) so instead I submitted a dispute with relevant information and bank sided with me and gave me FULL refund. Karma. Now he has to be nice and refund or he will get banned from banks from too many disputes. If he doesn't provide you with the refund, make sure you file the dispute. I set the precedent.

Things were just packaged in a zip lock bag rolling around a giant box. So aside from USPS being slow, packaging was horrible and he was difficult to work with. But glad I got my full refund.

The fact that he is still using USPS after all of these months of late packages and dead animals speaks volumes. Yea you can't really blame USPS if he is knowingly still using them. He does not learn from mistakes. Glad I never have to deal with him again.

I have ordered from them multiple times, and have never had anything “in a ziplock bag, rolling around a gigantic box”. Each shipment I have received has been packed snug and properly to keep the creatures alive along with being in insulation and never in a “ziplock”.

 

[reefcleaners]

Sometimes (rare, but it happens), agencies intercept packages because a customs dog shows interest in the package. When that happens they open up the interior packages to search, then return them into different bagging. That is what could have happened here.

 

[ryshark]

Most of the USPS delays should be cleared up now, we stopped USPS Priority Mail during the holidays after the delays that started post Thanksgiving. If your area is experiencing delays with the post office, we recommend UPS service instead of the post office in the future.

DM or email me your name and I will look into this.

I think the delays are cleared up now, I ordered a package from reefcleaners earlier this month and it made it from Florida to California in 2-days, even though priority mail is I believe 2-3 days and typically 3-days when going all the way from one coast to the other.

 

[Silly clownfish]

I am the OP. John fully refunded me for the shipment that USPS killed in December. I have since placed a new order in january. Since I added some different critters, I went with overnight shipping. Everything arrived promptly- around 9:30 the next morning.

lesson learned for me- when shipping live critters, it is worth sucking it up and paying a little extra for overnight, rather than being cheap and wanting free shipping. Reef cleaners prices make this a reasonable approach.