I want to start off by saying I love Neptune, and what they do for the hobby and have a ton of their equipment. LiveAquaria.... not so much
Last week i decided it was time to buy myself a Trident, Looked around and pretty much everywhere is the same on pricing, I had about 100 bucks in store credit from LiveAquaria and said what the heck why not.. Yesterday FedEx dropped it off before i got home and the Wife received it all good.. i get home and the box is smashed to hell, every flap and cut has been tapped almost as it was pre owned or opened and to top it off it came in the original packaging! they couldn't even bother to pack it safe in another box, this is what chaps my behind the most...
I am beyond disappointed after spending this much for an item that's supposed to hold accuracy and such a delicate item, i did a quick test with my hanna and i was about .8 dkh off from what the trident said, but i wont know if its a false reading until i do the actual calibration, Is there anything that i should be worried about after having the box/trident possibly abused?
Is there anything i should do period? I was pretty excited to get/own a trident but now im not so sure i even want to trust this thing.
Last week i decided it was time to buy myself a Trident, Looked around and pretty much everywhere is the same on pricing, I had about 100 bucks in store credit from LiveAquaria and said what the heck why not.. Yesterday FedEx dropped it off before i got home and the Wife received it all good.. i get home and the box is smashed to hell, every flap and cut has been tapped almost as it was pre owned or opened and to top it off it came in the original packaging! they couldn't even bother to pack it safe in another box, this is what chaps my behind the most...
I am beyond disappointed after spending this much for an item that's supposed to hold accuracy and such a delicate item, i did a quick test with my hanna and i was about .8 dkh off from what the trident said, but i wont know if its a false reading until i do the actual calibration, Is there anything that i should be worried about after having the box/trident possibly abused?
Is there anything i should do period? I was pretty excited to get/own a trident but now im not so sure i even want to trust this thing.