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Premium Aquatics / Coralvue

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mehaffydr

mehaffydr

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just a note to say what a pleasure it is to do business with high quality customer service focused companies.
I ordered a new Kamoer peristaltic pump from Premium aquatics that arrived last Friday very fast shipping as I had ordered on Wednesday
When I opened the box sorry to say one of the plastic nipples on the tubing had gotten broken.
I sent an email to Premium Aquatics Friday night and by Saturday morning I had a response that they would get a replacement from Coralvue sent my way or exchange the entire unit.
I opted to let them have Coralvue just send the part.
By Monday afternoon I had confirmation replacement part had shipped and had tracking number. Within 2 days I received the part and I will be installing the pump today.
Thank you to Premium Aquatics and Coralvue for getting this corrected so fast you have a loyal customer here.
 
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ndrwater

ndrwater

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Good companies both. Having dealt with both, it's good to hear they are keeping up the standards they set long ago
 
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
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