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I am very sorry that you are having this issue. Tropic Marin takes every customer complaint very seriously. We are working very hard to determine if there is any foundation, from the manufacturing standpoint, for complaints like this. The most helpful thing for us is to compile data that we can analyze. In the end, hoping it points to a root cause. To that end, it would be extremely helpful if you could fill out this very short salt survey. It really only takes a couple of minutes to complete. This is the kind of data that will help us track this down.BMW you are correct. I will also add that having owned at least one BMW, typically M cars, continuously since 1980 the quality of the cars assembled in the US is far below those assembled in Germany. I won’t buy a US produced BMW.
Back to the topic. I’m the same issues with the Turkish TMP. After using about a half bucket I’ve also started noticing differences in water parameters which thanks to careful notes and record keeping I quickly chased to a time frame shortly after I began using Turkey produced TMP. I’ve already posted a pic in this thread of a small container that is completely brown. This container has only TMP missed water and the brown “gunk” showed up shortly after I began using Turkish TMP.
I believe TM will find and solve the problems. My plan in the meantime is to use ESV mix. I’m really not looking forward to the extra steps mixing new water. I believe though it won’t take too long for TM to correct the issues we are seeing.
Tropic Marin Salt Questionnaire
If you are also able to collect any of the residue, a sample, sent to our office will be extremely helpful. Our office address is 44 Center Street, Montague Massachusetts, 01351.
Thank you in advance for any of this that you can do. The information you provide is essential in our efforts to help you!