It does suck, but I bought it through BRS and glad I did as they have the best customer service and they are of course handling it very well. I don’t like waiting either but I really can’t set it up till my floors are done and I’m hoping that will be within the next week. I’m still short some equipment but should be able to buy the rest by Christmas. I am not using the ATO that came with it and will be plumbing in a Smart ATO direct to my RODI system and will be setting up the Red Sea ATO reservoir as a refugium. I know it is dangerous to have the ATO plumbed directly to my RODI but my last tank was setup that way for nearly 2 years without an issue.That sucks! I have no doubt they will take care of it for you but the waiting is what drives me crazy.