- Joined
- Jul 6, 2009
- Messages
- 582
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I thought I would open up a thread to discuss the new Lab unit from Reef Kinetics, I currently have two units in operation. I have a few ongoing issues, but generally, I am very happy with the units. I would like not to have this thread be a fanboy or bash thread but let's keep this about getting the most out of these units and problem-solving when we have issues.
Customer support is quite good from Reef Kinetics but sometimes can be less than timely due to the time difference between USA and Lebanon.
Spare parts are available directly from the ELOS distributor here in the USA so purchasing consumables is easy and fast. Link to consumables HERE
The quality of build is excellent there are a lot of 3D printed parts all of which are solid and well-designed. One pet peeve is the very short power cable to the unit. They really must fix this as you have to have the power unit sit on top of the box or buy an extension cable from Amazon which is a must-do if you buy one of these units. Link for extension cable here HERE
I want to be able to purchase Guiseman, Fauna Marin, or Colombo test kits from someone! This is a point of frustration for me as in the USA these kits are unavailable. I tried ordering some kits from an online retailer in Singapore but they took my money, and two months later no shipment and no response to email inquiries.
I have found the API calcium test reagents to be quite useless as you have to vigorously shake reagent two before testing or it will not yield results so you are left with the Red Sea beta calcium reagent test which is ok but reagents need to be replaced every 14 days so you go through a lot of reagents which defeats the value the lab unit brings.
I do have periodic issues with a no result returned message which is apparently due to network connectivity issues, the unit should be able to store its last result and send to the cloud once the connectivity issue is solved right now if it cannot connect to the cloud server as soon as the test is complete the test result is lost.
I also cannot interpret colors message for some tests I can run the same test 4 times and results are perfect and then the test will give the unable to determine the results message.
Customer support is quite good from Reef Kinetics but sometimes can be less than timely due to the time difference between USA and Lebanon.
Spare parts are available directly from the ELOS distributor here in the USA so purchasing consumables is easy and fast. Link to consumables HERE
The quality of build is excellent there are a lot of 3D printed parts all of which are solid and well-designed. One pet peeve is the very short power cable to the unit. They really must fix this as you have to have the power unit sit on top of the box or buy an extension cable from Amazon which is a must-do if you buy one of these units. Link for extension cable here HERE
I want to be able to purchase Guiseman, Fauna Marin, or Colombo test kits from someone! This is a point of frustration for me as in the USA these kits are unavailable. I tried ordering some kits from an online retailer in Singapore but they took my money, and two months later no shipment and no response to email inquiries.
I have found the API calcium test reagents to be quite useless as you have to vigorously shake reagent two before testing or it will not yield results so you are left with the Red Sea beta calcium reagent test which is ok but reagents need to be replaced every 14 days so you go through a lot of reagents which defeats the value the lab unit brings.
I do have periodic issues with a no result returned message which is apparently due to network connectivity issues, the unit should be able to store its last result and send to the cloud once the connectivity issue is solved right now if it cannot connect to the cloud server as soon as the test is complete the test result is lost.
I also cannot interpret colors message for some tests I can run the same test 4 times and results are perfect and then the test will give the unable to determine the results message.