Marco_99
Well-Known Member
- Joined
- Jan 19, 2025
- Messages
- 705
- Reaction score
- 914
- Location
- Lower_48
- What state or country do you live in
- South Dakota
As someone that’s been in business for going on two decades, it’s insane that a vendor that depends on the online world would die on a hill like this. We’re talking a two inch frag that’s probably over inflated 200% in price markup and your answer to a product that doesn’t meet a customer‘s expectations is, sorry you’re lighting must be off, we don’t know what else to tell you.
Everybody that will find this thread at some point it will put doubt in a potential buyers mind which could cost them potentially X amount of sales versus maybe $100 of making something right for a customer. Even if this is a random incident, it is even more of a reason to correct it rather than let it ride. It shouldn’t matter even if you have an unhappy customer that is dead wrong, as a business at minimum you should at least try to meet halfway in some kind of resolution for both parties. That’s just basic business 101. But you bought it, it’s yours, get better lights, is nuts, especially in today’s world when you’re an online vendor like this, and the online world is your consumer base.
Even if you don’t wanna refund the coral, then give OP back half his money, send him a different coral/corals of a cheaper variety to compensate for the disappointment, give OP a gift certificate for $100 for his next purchase. There is a 1000 ways to go about this but you’re basically telling OP he’s the problem, or his setup is the problem, that your product isn’t the COLOR YOU SOLD AS ADVERTISED when he got it. If this was a $30 frag I’d just say fine you’re full of it, thing has no yellow and move on.
It is about accountability and customer service (this exact situation is a prime example of dead/bad customer service). At worst that coral coulda arrived 7 different shades of a variation of yellow and so be it, I’d tell OP yellow can vary from pictures. But instead it’s EXPENSIVE AND GREEN and the vendor basically publicly said, they were sorry that mentioning “yellow” might have caused some confusion, and can be very subjective.
So basically what you’re saying is you wanna take zero accountability for the product and how you listed or represented it?? Excellent. Looks to me as you better start putting disclaimers all over your product listings because all of it could be interpreted however one may see fit and you as a company aren’t even sure what the difference between yellow and green are as it’s all subjective and don’t really know what you’re selling or listing. Perfect. Thanks for the bid of confidence. That’s the formula for repeat business if I’ve ever seen it in action
