Ty Hamatake
Hi, my name is Ty and I'm a Reefer...
- Joined
- Nov 5, 2016
- Messages
- 1,938
- Reaction score
- 1,884
After doing a quick search I see these guys don't get much love here at R2R. They are a smaller company, but boy they made a big impression.
In my search for an online vendor I found Cultivated Reef pretty much by accident. After some perusing I realized I stumbled onto something special, especially in regards to their customer service (possibly the best CS experince I've ever had). I decided to take a chance and make an order. Their already great prices coupled with their tiered discount enabled me to purchase 12 frags at an awesome price. Corals came in looking great and with a 20% off coupon for the next order! Fast forward about six weeks and there I was making another order. This one considerably smaller. Package arrived on time with as much care taken in packing as the first, with one slight problem... the package got too warm! I had rolled the dice ordering corals from Maine and shipped to California while there was still a 30-40 degree difference between the two states and I ended up with some slightly bleached corals. Holly (CR's rockstar customer service rep) worked with me through the weekend to ensure everything survived and was in the process of recovery with a guaranteed replacement of any livestock lost.
Wanting to get the word out about these guys was the final straw in me joining this forum (a decision I couldn't be happier I made :)). You won't find better corals at a better price with anywhere near the royalty treatment than you get from Cultivated Reef. Two thumbs WAY up. If you haven't already, go take a look for yourself :)
In my search for an online vendor I found Cultivated Reef pretty much by accident. After some perusing I realized I stumbled onto something special, especially in regards to their customer service (possibly the best CS experince I've ever had). I decided to take a chance and make an order. Their already great prices coupled with their tiered discount enabled me to purchase 12 frags at an awesome price. Corals came in looking great and with a 20% off coupon for the next order! Fast forward about six weeks and there I was making another order. This one considerably smaller. Package arrived on time with as much care taken in packing as the first, with one slight problem... the package got too warm! I had rolled the dice ordering corals from Maine and shipped to California while there was still a 30-40 degree difference between the two states and I ended up with some slightly bleached corals. Holly (CR's rockstar customer service rep) worked with me through the weekend to ensure everything survived and was in the process of recovery with a guaranteed replacement of any livestock lost.
Wanting to get the word out about these guys was the final straw in me joining this forum (a decision I couldn't be happier I made :)). You won't find better corals at a better price with anywhere near the royalty treatment than you get from Cultivated Reef. Two thumbs WAY up. If you haven't already, go take a look for yourself :)
