So aggravated Brs

[Seasidenj]

Bought your rodi 4 stage plus 4 fittings leaking where you push the rodi line in.the lines are so tight I think that's the cause.How do I fix

 

[cperry7467]

My rodi fittings leak if the tubes aren't cut straight. Might want to remove the tubes and look at your cuts.

 

[Reefpuck]

+1 to what cperry7467 said.

I would take the lines out and cut them again just to make sure you have a clean/straight cut. Usually seems to fix the problem.

 

[Seasidenj]

They were put together by them there's no room to cut anymore off.

 

[TheHarold]

Bought your rodi 4 stage plus 4 fittings leaking where you push the rodi line in.the lines are so tight I think that's the cause.How do I fix

If leaking where you push RODI line in, remove the RODI line and try again.

 

[Sashaka]

They were put together by them there's no room to cut anymore off.

Contact BRS. I bought my RODI unit from them several years ago and had trouble putting it together. They literally walked me through it on the phone. My guess is they will help you out.

 

[Holy_makerel]

Make sure they're pushed in all the way. Sometimes you hit the gasket and it feels like it's fully inserted but it's not. Just needs a little extra mustard

 

[Reefpuck]

If you have some extra RO line lying around (or swing by a home depot and grab some extra)...it might be easier.

Either way...hopefully you get it resolved soon.

 

[Dual40IM]

If you have to cut the rodi line do not use scissors, this will crush the tubing making it out of round. Use a brand new razor blade with a hard smooth surface underneath. Wet the ends of the tubing before inserting into the fitting. Should not have any problems this way. Best of luck.

 

[Capitol Reef Corals]

Make sure they're pushed in all the way. Sometimes you hit the gasket and it feels like it's fully inserted but it's not. Just needs a little extra mustard

+1, make sure it's pushed in all the way, you do have to push it in pretty hard for a good fitting. If it's not, it will definitely leak

 

[jgraz]

And make sure there's a little extra slack in the lines in they are curved to close to the connection it can cause a minor leak as well.

 

[Bulk Reef Supply]

Hi @Seasidenj, sorry to hear about the leaky RO system. From your description of the issue, I'm guessing that the tube wasn't cut long enough to allow for each end to fully insert into the push connect fittings on each end. We never expect you to have to repair a brand new product, so if you'd like to return it and have us ship out a brand new, non-leaky RO system, we can certainly do that. That said, it's usually a pretty easy fix. If you have some extra tubing from the product, waste, or source water line, you can cut a new, slightly longer piece of tube using a new, sharp razor blade. This extra slack and a clean cut will likely solve your issue. If you need us to send you some extra tubing or want to send back the RO unit for a new one, give our customer service team a ring and we can help out right away.

BRS Customer Service
Phone: 763-432-9691
Email: [email protected]
Chat

 

[Sashaka]

Hi @Seasidenj, sorry to hear about the leaky RO system. From your description of the issue, I'm guessing that the tube wasn't cut long enough to allow for each end to fully insert into the push connect fittings on each end. We never expect you to have to repair a brand new product, so if you'd like to return it and have us ship out a brand new, non-leaky RO system, we can certainly do that. That said, it's usually a pretty easy fix. If you have some extra tubing from the product, waste, or source water line, you can cut a new, slightly longer piece of tube using a new, sharp razor blade. This extra slack and a clean cut will likely solve your issue. If you need us to send you some extra tubing or want to send back the RO unit for a new one, give our customer service team a ring and we can help out right away.

BRS Customer Service
Phone: 763-432-9691
Email: [email protected]
Chat

Great customer service is one of the things I love about BRS!

 

[Braves Fan]

The only time I don't buy from BRS ,,, is when they don't carry what I need ,,, that hardly ever happens ,, but it does sometimes