I typically don't air my laundry.
Over several orders I was tempted to buy on price, but of the four, I've never received an order I was happy with.
The vendor was very difficult to reach and did not address my issues, orders were late, fish would arrive in a condition I would have never purchased with them, and fatality in QT was the highest I've seen from any online vendor.
When I did finally connect with them, they gave some story about personal difficulties, which may or may not be true, but I accepted it and gave them another chance.
They didn't honor their agreement to replace a lost fish, and the new fish i had ordered had the same, vendor specific, shockingly high mortality.
When I asked about this, they blamed me. I pointed out that I didn't have these fatalities and wrong orders, as well as refusal to honor arrive alive agreements, with other vendors.
They insisted I was killing the fish.
I reiterated I didn't have this issue with other vendors.
They did not accept feedback, did not provide good service, and have terrible customer service.
My primary gripe isn't that this happened. You do get what you pay for, and there is a lot of fatality in this hobby, especially in transit. A lower cost option that's maybe doing their best to drive volume can sometimes mess up.
Businesses do need to turn a profit.
But when a customer alerts you to an issue they're having, I didn't even ask for recompense, or for them to honor their arrive alive on more than one fish, which had arrived in truly spectacularly poor shape, I would expect a vendor to do their best, or at least react in an appropriate way.
The fish were poor, the ordering experience was poor, and the customer service was worse.
They should fix their practices. For now I do not support them.
Over several orders I was tempted to buy on price, but of the four, I've never received an order I was happy with.
The vendor was very difficult to reach and did not address my issues, orders were late, fish would arrive in a condition I would have never purchased with them, and fatality in QT was the highest I've seen from any online vendor.
When I did finally connect with them, they gave some story about personal difficulties, which may or may not be true, but I accepted it and gave them another chance.
They didn't honor their agreement to replace a lost fish, and the new fish i had ordered had the same, vendor specific, shockingly high mortality.
When I asked about this, they blamed me. I pointed out that I didn't have these fatalities and wrong orders, as well as refusal to honor arrive alive agreements, with other vendors.
They insisted I was killing the fish.
I reiterated I didn't have this issue with other vendors.
They did not accept feedback, did not provide good service, and have terrible customer service.
My primary gripe isn't that this happened. You do get what you pay for, and there is a lot of fatality in this hobby, especially in transit. A lower cost option that's maybe doing their best to drive volume can sometimes mess up.
Businesses do need to turn a profit.
But when a customer alerts you to an issue they're having, I didn't even ask for recompense, or for them to honor their arrive alive on more than one fish, which had arrived in truly spectacularly poor shape, I would expect a vendor to do their best, or at least react in an appropriate way.
The fish were poor, the ordering experience was poor, and the customer service was worse.
They should fix their practices. For now I do not support them.
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