Trident FAQ (official)
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How much of the hose did you cut off? I cut about 8" of mine, not sure if its still calibrating or whatever since its been installed for less then 24 hours. How long does it take to be calibrated?
Anyway, I got a quick replay from Neptune Systems, and basically they said to do what I first asked in this thread, to switch the waste line with the sample line if I haven't cut that one, will be doing that tomorrow.
Heres their replay:
Thank you for your inquiry.
If you did not cut the waste line, swap the lines out, and then run it like that until we get back in to the office, and you can then purchase a new sample line from the webstore.
Please let us know if you have any other questions, or need any additional clarification.
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I cut about 12” of the feed line and maybe 3 feet of the waste line. Unless I missed it, I did not see anywhere in the instructions where it said not to cut those lines. when I first started my trident, I let it run for about 2 weeks. It was giving me consistent readings. I then used the calibration fluid and m readings were adjusted slightly but mainly consistent with what I was already getting. I double checked with my Hanna checker for alk and cal and the results were very close. Especially for the alk. Until I started reading this thread, I did not think anything of it. So, I will leave it as is. Maybe because I started the trident with the cut lines and never made any adjustments afterwards is why I have no issue. I also think it is best to get your Sample water from a high flow area of the tank other than where you dose.
Something that I always knew was going to be an issue with the Trident is the plastic Couvette getting stained by the reagents. I kind of wonder why they did not include a third line for RODI water to rinse the Couvette out after each test. The staining is going to keep throwing off the readings but this can be offset by re-calibration after each reagent bottle change. I am wondering if some of those earlier posts about Calcium going off could be due to the stains building up faster on some units depending on the environment where the Trident is stored.
Something that I always knew was going to be an issue with the Trident is the plastic Couvette getting stained by the reagents. I kind of wonder why they did not include a third line for RODI water to rinse the Couvette out after each test. The staining is going to keep throwing off the readings but this can be offset by re-calibration after each reagent bottle change. I am wondering if some of those earlier posts about Calcium going off could be due to the stains building up faster on some units depending on the environment where the Trident is stored. You can only compensate for the build up of stains to a certain point and then even the calibration won't help. Also the Accuracy drops off when small changes in parameters occur as the stains color decreases the units ability to detect small changes. The big question will be how long does this take to happen? When it does the unit will need to be cleaned down or completely service. Given the way dosing pump work my guess is that it's probably going to be more efficient to just change the Dosing head, all the lines and Couvette with mixing pill when the time comes.Yours is actually pretty clean. I was getting inconsistent alk readings. After trying everything and Neptune monitoring it, they asked me to look at the vial and sure enough it was dirty. It had a film on all sides of the vial. They gave me instructions on how to open the unit and access the vial. I used a cotton swab and cleaned the vial and it worked great afterwards. I wasnt using a filter sock before but Im using them now. It may have not been the culprit but I just want to make sure there's less stuff floating around that can get sucked up into the sample line.
You can see the film on the vial wall and some sediment on the plug (small white pill looking thing on the bottom)
Here's a shot looking down the vial.
This is how dirty it was.
ca1ore
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When the trident first can out, there were discussions about periodic maintenance and the availability of a ‘health kit’. Presumably this kit would include those things likely to degrade over time. I’ve heard nothing since launch about those kits .... perhaps once the offices reopen. My trident just passed the one year mark. I’ve popped the front cover and the cuvette in mine is not stained ..... not yet.
U
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Did you look? I know it is in their FAQ for sure and been talked about many a time. The answer is a resounding NO.
It honestly doesn't say it on the setup instructions, and one shouldn't have to go off looking for that important bit of information when setting up. I just happened to browse through the FAQ after I was done setting mine up.
U
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It honestly doesn't say it on the setup instructions, and one shouldn't have to go off looking for that important bit of information when setting up. I just happened to browse through the FAQ after I was done setting mine up.
I understand. I believe the setup task and card though is just that. A guide to setup. I'd imagine if it was a more detailed booklet maybe. I don't know - it doesn't matter, right?
.I understand. I believe the setup task and card though is just that. A guide to setup. I'd imagine if it was a more detailed booklet maybe. I don't know - it doesn't matter, right?
They should have put a red sticker on the outside of the plastic bag that contains the hoses and cabling saying "DO NOT CUT THE HOSES" and in finer print "Please read online Instructions for details".
Wondering if someone can tell me that if while using trident and dos when using controlled dosing am I supposta get a text alarm when my alk drops below my set point and reverts back to manual dosing? For instance it’s set at 7.7dkh with .2 +- so if dkh gets to 7.47 should I get alarm along with revert to my pre set 50ml setting. Hope this makes sense
Wondering if I can get an answer on the question above? Sorry if I missed it already posted here but a lot to read threw.
ADAM
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Doing the TCD task it should set up an alarm if you are below the min. or max. points. From what I have seen when my ALK was above my max set point; the DOS added my standard base amount. For Example; my standard15mla day dose with an allowed 30% deviation resulted in 15ml base dose being added that day as a failsafe.
Pic is the last step where it mentions the alarm triggers and failsafe amount during alarm conditions.
jokerman826
Valuable Member
i have yet to get an alarm when not within the parameters. i have only had mine for about 1.5 months, but the numbers have been outside the setpoint a few times and i never got an alarm.
Yes that’s what I’m going threw one thing I noticed if you look at Adams picture above it says period 24 hours so maybe it needs to be outside those peramiters or over 24 hours to set alarm ? Idk I’m guessing I’ve noticed it within that 24 hours and corrected it myself could be my issue . But I’m thinking it should send alarm if ever outside my set values regardless
Except if not getting an alarm the way we doing it this means possibly have an issue
You will only get a notification doing it that way if you add the error Trident condition to your alarms. I would highly recommend doing so, so you will also get alerts if the waste is full, sample error, etc.
Initial setup should add the individual inputs alarms.
"If Error Trident_X_X Then on"
Instructions are always a good resource to utilize:
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If you scroll up and look at Adams picture it says if alk falls below then an alarm will be triggered. Does not say you need to set up and alert it says alarm will be triggered.
Yes but that only sends alarm if trident is in error state not if outside of set valueYou will only get a notification doing it that way if you add the error Trident condition to your alarms. I would highly recommend doing so, so you will also get alerts if the waste is full, sample error, etc.
"If Error Trident_X_X Then on"
Instructions are always a good resource to utilize:
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