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One week for me today. I emailed their support and was told that I should’ve gotten results already. I’ll post an update once they get back to me on what’s going on.It’s going to be two weeks for me tomorrow. Just got an email they received water samples and will notify me when test is complete..personally I don’t know if this is common
I think it is because they are in Germany. I wish I could say the same, I can't believe I'm about to go into another weekend with no results.I got my results last night/today early morning at almost 2 am central time. Either they have an automated system that sends out an e-mail alert when results are entered into their system that may be experience delays or someone was working really late yesterday.
Same here, looks like they read my post lol jk jk I’m glad we are getting our results though.I got my results last night/today early morning at almost 2 am central time. Either they have an automated system that sends out an e-mail alert when results are entered into their system that may be experience delays or someone was working really late yesterday.
They sent out that first e-mail 5 days after I sent the sample.What day did you guys get the email that your sample arrived?
So you got the email that they received your sample this Monday? 1/24?They sent out that first e-mail 5 days after I sent the sample.
They received my sample about the same time as yours and I also emailed them last night. They didn't even reply to my email last night, so maybe something is wrong with my particular sample.sent in my water sample's 3 weeks ago, received an email last Thursday they received water samples and will let me know via email when the test results will be posted. Sent them an email last night asking about test results as it's been over a week. They did reply telling me the above, basically they were swamped with samples..Test results came this morning.. 1st time using them a little disappointed it took 3 weeks, may try ATI next.
Which email did you send to?I agree in sending an email. I did and the head of science division personally emailed me about looking into my test (I provided my barcode)