Triton's New Boxes

Damien Buckley · Aug 11, 2017

Rip that strip right off - one side will lift and the adhesive strip is underneath - see instructions here

justingraham · Aug 11, 2017

Damien Buckley said:
Rip that strip right off - one side will lift and the adhesive strip is underneath - see instructions here

Yea true but I just opened it up like a box poped the top of u will I agree with the hole bag thing tho that seems way smarter maby because the box can be recycled?? I don't know

Actually It's another triton test #36 to see if u are smart or not.

Damien Buckley · Aug 11, 2017

justingraham said:
Yea true but I just opened it up like a box poped the top of u will I agree with the hole bag thing tho that seems way smarter maby because the box can be recycled?? I don't know

Actually It's another triton test #36 to see if u are smart or not.

Well, I personally thought putting the instructions on how to open & use the box inside the box was particularly diabolical

d2mini · Aug 11, 2017

Here's my instructions I just pulled out of the garbage. Nothing about the box other than an image with the top flap open.

Reefltx · Aug 11, 2017

I don't remember how I did it, but mine was a box also. I know I pulled the strip and flipped the box inside out.

Broadwave · Aug 11, 2017

Yes, the boxes are flimsy. I wonder if this is why my test sample I mailed in went missing and was never tested?? At least Triton support / UniqueCorals was very helpful and was able to provide me with a new replacement test. I'll have to try another test sample and see if this one goes "missing" as well. LOL

Jason mack · Aug 12, 2017

Too send the envelope in too triton costs 4 euros too send the box in cost me 16 euros .. because the box will not fit in the postbox .. forget the box just send the envelope in ....

Tim@Triton · Aug 12, 2017

Hi guys, ok let me look into this as to why the instructions are not correct.

d2mini · Aug 12, 2017

Tim@Triton said:
Hi guys, ok let me look into this as to why the instructions are not correct.

Tim, just FYI... my box was purchased at my LFS yesterday... FJW in Houston. Not ordered online. Older stock maybe?
Thanks for checking and if you can clear up exactly how the box should be used/folded/sealed before mailing that would be helpful for next time.
Thanks!

Tim@Triton · Aug 12, 2017

d2mini said:
Tim, just FYI... my box was purchased at my LFS yesterday... FJW in Houston. Not ordered online. Older stock maybe?
Thanks for checking and if you can clear up exactly how the box should be used/folded/sealed before mailing that would be helpful for next time.
Thanks!

Well I can tell you right away that the instruction card had been altered without our knowledge as the bottom two boxes (left and centre) are incorrect so it looks like one of our distributors has altered them. The bottom left box should show opening the box with the tear strip on the back and then show the adhesive portion used to reseal the box. The box should then be secure enough to ship, for extra security of course you can tape the top and the bottom should you wish. Finally the return postage label should be attached and the correct postage should be then added.

Needless to say the instructions should not have been altered without our knowledge and will be investigated so thanks for bringing it to our attention..

madweazl · Aug 12, 2017

Tim@Triton said:
Well I can tell you right away that the instruction card had been altered without our knowledge as the bottom two boxes (left and centre) are incorrect so it looks like one of our distributors has altered them. The bottom left box should show opening the box with the tear strip on the back and then show the adhesive portion used to reseal the box. The box should then be secure enough to ship, for extra security of course you can tape the top and the bottom should you wish. Finally the return postage label should be attached and the correct postage should be then added.

Needless to say the instructions should not have been altered without our knowledge and will be investigated so thanks for bringing it to our attention..

All well and good but instructions inside the box that detail how to properly open the box, don't have a lot of value either. Not a big deal to tape it but if you desire to have that on the instructions, it should probably be on the box vs in the box.

d2mini · Aug 12, 2017

Tim@Triton said:
Well I can tell you right away that the instruction card had been altered without our knowledge as the bottom two boxes (left and centre) are incorrect so it looks like one of our distributors has altered them. The bottom left box should show opening the box with the tear strip on the back and then show the adhesive portion used to reseal the box. The box should then be secure enough to ship, for extra security of course you can tape the top and the bottom should you wish. Finally the return postage label should be attached and the correct postage should be then added.

Needless to say the instructions should not have been altered without our knowledge and will be investigated so thanks for bringing it to our attention..

That's so weird! But yeah, no worries. Glad to help and get that straightened out.
I guess next time I have one on hand and I tear that strip it will make more sense. I thought maybe that tear strip was for the lab to open it.

If you don't mind me asking, why did Triton move away from the envelopes? Tubes getting damaged in transit?

Tim@Triton · Aug 12, 2017

We will look to implement "Tear here to open" on the strip in future packaging to make things clearer, however as you can see on the image it does state to "open carefully" I can see though how it could be a bit ambiguous.

madweazl · Aug 12, 2017

When you tear that tab open, nothing happens. Both flaps on the right and left of that pull tab are glued down something fierce. The only parts that open easily are the tops and bottoms of the box. Again, not a big deal and I love the service, just a minor gripe.