Tunze auto top off 3155 sensor not working

[rvitko]

Yes, but no reason to rush it, I am out of sensors until Tuesday.

Address is what you have there.

 

[rvitko]

Send only the controller with snesors, no magnet holder or other parts, include contact and return info

 

[lone reefer]

Send only the controller with snesors, no magnet holder or other parts, include contact and return info

Ok I’m actually in canyon lake, it looks like you’re not too far away. I could come drop it off in person after you get the sensors in. If you’d prefer mail that’s fine but wouldn’t mind just dropping it off in person.

 

[Lauren36]

Yes, but no reason to rush it, I am out of sensors until Tuesday.

Address is what you have there.

Having a sensor issue as well. Do I mark it as attention to anyone specific? How do I pay for the repair?

 

[rvitko]

You can come by, my only hesitation is we are not really set up as a business open to the public, we are the distributor and it is just myself and one employee in a warehouse, we open early and close early, we are here 8-4 M-Th and 8-2 Fri. We do leave periodically for mail, bank, lunch, etc, so you would want to call first. 512-833-7546. I generally cannot do repairs in a while you wait scenario so it would be dropping it off and picking it up typically the next morning.

We call for cc info after the repair is done, it is not necessary to put it to anyones attention.

 

[Lauren36]

Thanks, I just shipped mine out and they expect it to arrive Wednesday.

 

[TMTB2013]

Just found this thread with the exact same issue as the OP. I will be sending in another one in the morning from Killeen. I will only send the controller and sensors. Thank you for the support.

 

[alomaruko]

I envy all you guys who live in the US! I’m in Finland and now having this issue after 1 month, it worked fine before. I’ll try the vinegar trick. Thanks for all the helpful info!

 

[Downstairsflier]

I realize this is an old post but I too am having a similar issue with the system stop working and need power cycle. May I return it as well for a repair? Thank you

 

[lonaeperry2]

Tunze USA
2121 Cole Springs Rd
Buda TX 78610

Are they still repairing these? If so how do I pay for replacement. My unit is 3 yrs old and has quit working even after cleaning the sensor.

 

[The Dude Abides]

I am having the same issue. Have to power on and off to get unit to work.