Fury808
Active Member
I bought an R60 recently. The refugium lid had a slight imperfection in it. One filter sock had some minor damage. I wrote them and explained that I wasn't asking for a replacement because this was very minor. I just wanted to let them know for quality control purposes.
They wrote back within 24 hours, thanked me, and asked for my address. They sent out a new lid, a new filter sock, AND A REFUGIUM LIGHT.
I have emailed them several times with technical questions. Every single time, they respond within 24 hours. Their response is detailed and helpful. If I have additional questions, they respond quickly and in detail.
I buy exclusively UNS products because of their commitment to quality and customer service. They go above and beyond.
They wrote back within 24 hours, thanked me, and asked for my address. They sent out a new lid, a new filter sock, AND A REFUGIUM LIGHT.
I have emailed them several times with technical questions. Every single time, they respond within 24 hours. Their response is detailed and helpful. If I have additional questions, they respond quickly and in detail.
I buy exclusively UNS products because of their commitment to quality and customer service. They go above and beyond.
