Today I was supposed to receive an overnight shipment of livestock from a respected vendor. The item was shipped using UPS. The guarantee was by 10:30am. At around 9am I received an email saying that they were not going to make the 10:30a deadline but that it would arrive by the end of the day. Almost immediately I received a voice call from the seller who obviously received the same notification. I wasn’t too concerned. I was able to monitor the package and saw the truck close to my house so I figured a short delay but nothing too bad. I continued to monitor the package which stated “almost there” while the truck kept driving near or around my house and then would go a little further away, then back. This happened for hours- still with the message on the screen stating “almost there”. Finally around 3p I decided to call and, after navigating their call tree, got a live person that saw the problem and told me someone would contact me... at 5pm I called back after not hearing anything. After being on hold for 45minutes I got a “manager” who admitted that the package was not on the truck- mind you, while he is relaying this- their site still stated “almost there”. By this time I was livid- all I could think about is the livestock and the unnecessary stress incurred. I offered to go pick up the package and I was told that a manager would contact me when it was located- needless to say- I never heard back and just received an email with my new “guaranteed delivery date” for 12p tomorrow. I’m still processing this terrible experience... Outside of the lack of communication....why wouldn’t they just come clean at the beginning? They must have known it was not on the truck but they continued to make me think it was almost here? Why didn’t they give me some opportunity to help get the livestock safe? The worst part is this is my only recourse... to vent here and hope I can sway as many shippers as possible to consider an alternative to UPS.