jtone_philthy_aquatics
Active Member
Hey everyone I just wanted to make a post really quick that I feel needs to be put out into the reefing world.
im not here to argue about lighting or which is the best Lux / par wise. I just wanna say that on my most recent tank build. (40b 20L sump / fuge)
I went ahead and just bought a viparspectra because I planned on modding it and changing a lot of the diodes and I did 120 degree lenses and left a couple 90degree lenses on a few diodes.
Im in a new home and the aquarium room had an electrical issue and long story short somehow the light got affected. I had an electrician come out the issue was the outlets in the room. But the viparspectras diodes and board must have fried throughout this problem.
I’m posting this because I see a lot of ppl on here arguing about black box vs name brand (personally I use both types through out my 4 different systems) but I always see ppl end up saying that you will never get the same type of customer service that ai or echo tech will provide. I found that to be very untrue because I was past the return point on this fixture and I had opened the box myself and on top of all of it the board was modded. I ordered directly from viparspectra on eBay. I figured I reach out and tell them what happened. A woman wrote back to me within 10 minutes and said “not a problem don’t even worry about it. I’m sorry you had that happen and I hope that everyone and the tank is safe” I told her the tanks good I’m just lacking the right amount of light coverage needed now. She asked if my caress was still the same and the shipped a new light board diodes and reflectors immediately and i had the new gear in 3 days.
no charges fast shipping and I voided the warranty on my light to top it all off. I don’t see why ppl assume they won’t help you out in a bad situation. Honestly that was better than when I had issues with aqua illumination! The only reason my problem with ai got solved is because I originally purchased through bulk reef and they ended up handing the issue long story short. So don’t judge a book by it’s cover. Black box or not don’t be afraid of this company. I ended up in a bad spot and they handled the issue very fast and the woman that helped me was very nice the whole time. Her name was Alice and she made my day because here I was thinking that I was going to have to dish out money for a whole new setup.
Just wanted to share that on here quick! I’m happy with viparspectra. Don’t believe all of the hype online. customer service was top notch!
im not here to argue about lighting or which is the best Lux / par wise. I just wanna say that on my most recent tank build. (40b 20L sump / fuge)
I went ahead and just bought a viparspectra because I planned on modding it and changing a lot of the diodes and I did 120 degree lenses and left a couple 90degree lenses on a few diodes.
Im in a new home and the aquarium room had an electrical issue and long story short somehow the light got affected. I had an electrician come out the issue was the outlets in the room. But the viparspectras diodes and board must have fried throughout this problem.
I’m posting this because I see a lot of ppl on here arguing about black box vs name brand (personally I use both types through out my 4 different systems) but I always see ppl end up saying that you will never get the same type of customer service that ai or echo tech will provide. I found that to be very untrue because I was past the return point on this fixture and I had opened the box myself and on top of all of it the board was modded. I ordered directly from viparspectra on eBay. I figured I reach out and tell them what happened. A woman wrote back to me within 10 minutes and said “not a problem don’t even worry about it. I’m sorry you had that happen and I hope that everyone and the tank is safe” I told her the tanks good I’m just lacking the right amount of light coverage needed now. She asked if my caress was still the same and the shipped a new light board diodes and reflectors immediately and i had the new gear in 3 days.
no charges fast shipping and I voided the warranty on my light to top it all off. I don’t see why ppl assume they won’t help you out in a bad situation. Honestly that was better than when I had issues with aqua illumination! The only reason my problem with ai got solved is because I originally purchased through bulk reef and they ended up handing the issue long story short. So don’t judge a book by it’s cover. Black box or not don’t be afraid of this company. I ended up in a bad spot and they handled the issue very fast and the woman that helped me was very nice the whole time. Her name was Alice and she made my day because here I was thinking that I was going to have to dish out money for a whole new setup.
Just wanted to share that on here quick! I’m happy with viparspectra. Don’t believe all of the hype online. customer service was top notch!
