I posted this on the WB official FB page. I was told it is pending admin approval. I'll be interested to see if they approve it. "This is what happens when a company grows too fast and their customer service supply chain cannot keep up. My LFS recently became a Waterbox dealer. After going on the WB website I decided to order a Marine Plus AIO 30.2. This is the middle of June and the website says in stock ships 1-2 business days. The website also says, "Standard with every AIO system is a premium return pump and filtration media." I text WB to find out the specs of the pump. I am told there is no pump supplied. I point out that it says there is on the website. I then get a phone call from WB telling me that they do have a limited number of pumps but that they are not very good, and that I'd be better off ordering the Nyos Viper 2.0 So I go to Marine Depot and order it. They STILL have not changed their website to indicate that the pump is not included. After a week I ask the LFS whether they have received a shipping notice. No, they have not and the rep won't answer emails or phone calls. So I call WB myself and get a very nice woman on the phone who goes looking for the order. She locates it and tells me it won't ship until mid-July. I ask why? Because one of the items the LFS ordered is back ordered and they want to ship everything together. I ask if they can ship my tank directly to me? Yes, if the LFS calls them and says it is ok. The LFS calls and we get a shipping notification that the tank will be delivered on 07/01. It isn't. And the freight company can't tell us anything and WB says it is out of their hands. Furthermore, I find out that my AI Prime light is being dropped shipped separately from AI. I could have ordered it from Marine Depot and I would have had it already. So what is the point of offering the Plus version? I'm sure once I have the tank and it is all set up I will love it. But WB should spend less time at Reef a Palooza and more time getting their act together."