What are you thoughts on selling coral

Reefing_addiction · Apr 19, 2024

VintageReefer said:
Agree. Seller should clearly take a stance on the situation and Put it in the listing. If they can’t afford to replace coral due to shipping issues, that’s fine, make it known.

Then buyer can choose how to move forward and decide if it’s worth the risk or not.

I will say this, buyers who guarantee their stuff are probably getting more customers as a result, and more referrals and future business

Some sellers definitely go beyond with their guarantee….which makes you want to shop more with them….

VintageReefer · Apr 19, 2024

Reefing_addiction said:
Some sellers definitely go beyond with their guarantee….which makes you want to shop more with them….

You have no idea

I bought 3 fish, 30 snails and a few shrimp from a forum vendor. One fish didn’t make it. Another fish I (and seller) realized after delivery was mislabeled and not correct. I was a little upset it wouldn’t be the colors I was expecting and also can be more aggressive than I planned.

I message the seller, they apologized, took ownership for the mislabeled fish, tried to help. me figure out why the one died (undetermined - no cause could be found), and in the end asks ME how I would like to have the situation resolved

I asked if I could be refunded for the two fish - one died, the other I wouldn’t have bought and now am stuck with.

Seller responds and apologized again, said he would refund my original payment method for the two fish, and explains how the wrong fish was sent, and then says that this is extremely rare for them and unfortunate but they know that means nothing when I am the one affected. They said they are hoping I choose to do business with them again, and if I ever decide to, they put $150 credit on file for my account that’s waiting for me.

This is a level of customer service that’s unheard of. No fighting or arguing or blaming or accusing. Refund for the two affected fish AND 150$ credit. Guess whose ordering again without hesitation. This guy

Reefing_addiction · Apr 19, 2024

VintageReefer said:
You have no idea

I bought 3 fish, 30 snails and a few shrimp from a forum vendor. One fish didn’t make it. Another fish I (and seller) realized after delivery was mislabeled and not correct. I was a little upset it wouldn’t be the colors I was expecting and also can be more aggressive than I planned.

I message the seller, they apologized, took ownership for the mislabeled fish, tried to help. me figure out why the one died (undetermined - no cause could be found), and in the end asks ME how I would like to have the situation resolved

I asked if I could be refunded for the two fish - one died, the other I wouldn’t have bought and now am stuck with.

Seller responds and apologized again, said he would refund my original payment method for the two fish, and explains how the wrong fish was sent, and then says that this is extremely rare for them and unfortunate but they know that means nothing when I am the one affected. They said they are hoping I choose to do business with them again, and if I ever decide to, they put $150 credit on file for my account that’s waiting for me.

This is a level of customer service that’s unheard of. No fighting or arguing or blaming or accusing. Refund for the two affected fish AND 150$ credit. Guess whose ordering again without hesitation. This guy

It’s great when sellers do this. Especially when we know they make a ton of money from online sales.

I really don’t thing the shipping companies will insure “live” shipments…because they know they s u c k. The reason I buy from certain vendors is because of things like what happened to you and how great the service was.

Who is the vendor? I may need to look into them for future purchases