- Joined
- Dec 13, 2016
- Messages
- 211
- Reaction score
- 202
Recently my Vectra return pump failed on me to which I reached out to Ecotech and they responded by saying they would send me a "new" return pump. I did indeed receive a pump however after opening the unit this is what was found. In well over a decade of being in the hobby I've never received a "new" pump in this condition. Long story short I reached back out to Ecotech with pictures of the unit to ask why this unit shows every sign of NOT being new and their reply was...."We do not ship out used equipment, we test all of our equipment prior to sending it out and that's why it looks as it does". I called them and again a customer service rep stood by the initial assertion even after looking at the pictures. I asked several times to speak to the manager for their opinion and I was denied a call back from him.
Am I crazy or does that sound ridiculous based on the evidence provided? opinions? FYI these images are directly out of the box, never installed in my system, straight from ecotech to my door.
Am I crazy or does that sound ridiculous based on the evidence provided? opinions? FYI these images are directly out of the box, never installed in my system, straight from ecotech to my door.