I did a ton of research on this device and NOWHERE did I read that the seller has to "unlink" the device from their account before the new buyer can use it. There appears to be absolutely no workaround for this ludicrous situation and now I have a $700 paperweight.
Is anyone aware of a workaround for this situation? I have tried to contact this seller several times and they don't respond to anything. I purchased it from him 7 months ago and am just now getting around to setting it up. He's R33fedOut on this forum but hasn't been active in almost 3 months. He hasn't responded to any emails and I even found him on fb and sent a message to no avail. If anyone knows him I'd be eternally grateful if you could contact him and ask him to check his emails and messages.
As far as Focustronic, I contacted them and provided them with a picture of the serial number displayed on my device AND a copy of my PayPal receipt showing I bought the unit and Eric Tang at Focustronic completely refuses to help me, saying he needs permission from the seller of the device I NOW OWN to unlink it.
I am so unbelievably frustrated with Focustronic. I wanted to buy the whole suite of their automation tools but after the horrible customer service displayed by Eric Tang I won't be purchasing anymore of their products.
Is anyone aware of a workaround for this situation? I have tried to contact this seller several times and they don't respond to anything. I purchased it from him 7 months ago and am just now getting around to setting it up. He's R33fedOut on this forum but hasn't been active in almost 3 months. He hasn't responded to any emails and I even found him on fb and sent a message to no avail. If anyone knows him I'd be eternally grateful if you could contact him and ask him to check his emails and messages.
As far as Focustronic, I contacted them and provided them with a picture of the serial number displayed on my device AND a copy of my PayPal receipt showing I bought the unit and Eric Tang at Focustronic completely refuses to help me, saying he needs permission from the seller of the device I NOW OWN to unlink it.
I am so unbelievably frustrated with Focustronic. I wanted to buy the whole suite of their automation tools but after the horrible customer service displayed by Eric Tang I won't be purchasing anymore of their products.