A2 Apex to A2 Apex migration

[TWYOUNG]

This is a HUGE ask but is there anyone who can at least point me in the right direction? My 6 mo Apex A2 failed and Neptune sent me a replacement with a link to a 7 page article on how to transfer my stuff over. I'm lost and nearly had ALL my stuff shut down. I installed the new Apex but when I go to my Neptune App it takes me to my old Apex and obviously tells me I'm not connected to fusion. At least my two COR 20's came back on and are each running at 4 led speed which I suppose is some kind of backup. At this point I don't have control of ANYTHING. I can see my old app is telling me I have a bunch of new tiles but I can't access them. HELP PLEEEESE!

 

[blaxsun]

Can you post the link to the transfer process? One thing I can state is that you can't have two live Apex controllers on the same network (chaos will ensue!)

 

[TWYOUNG]

Can you post the link to the transfer process? One thing I can state is that you can't have two live Apex controllers on the same network (chaos will ensue!)

https://neptunesystems.zendesk.com/...A2-Apex-EL-to-A2-Apex-EL-Apex-Migration-Steps

 

[Lbrdsoxfan]

Can you post the link to the transfer process? One thing I can state is that you can't have two live Apex controllers on the same network (chaos will ensue!)

You can, but you need to run static ip's, I do it currently. Previously with 2 classics and a jr, currently with a classic & A2 model.

 

[Lbrdsoxfan]

Same generation to generation apex swaps aren't hard, but you need to have a backup from the old one first. If you can't get into LOCAL fusion on the old unit to either pull the outlet configuration or back it up, your SOL.

 

[TWYOUNG]

You can, but you need to run static ip's, I do it currently. Previously with 2 classics and a jr, currently with a classic & A2 model.

What are ip's?

 

[Lbrdsoxfan]

What are ip's?

Network address for the apex on your home network.

 

[TWYOUNG]

Same generation to generation apex swaps aren't hard, but you need to have a backup from the old one first. If you can't get into LOCAL fusion on the old unit to either pull the outlet configuration or back it up, your SOL.

So I'm going to need to put everything back on the old unit? Then do what? The problem with the old unit was it kept disconnecting from fusion and I needed to reboot it every time I needed a feed mode or anything.

 

[Lbrdsoxfan]

Apex users: Public Service Announcement

Public service announcement for all Apex users: If you use an Apex but do not currently have a backup file of your configuration, please create a backup!!! If anything goes wrong with your Apex, you will be glad you have a backup file to restore from. Follow these steps to create a backup...

www.reef2reef.com

Google is your friend. Read his info, it tells you how to clone it. But if you can't log into your old fusion setup your in for a long night.

 

[Lbrdsoxfan]

So I'm going to need to put everything back on the old unit? Then do what? The problem with the old unit was it kept disconnecting from fusion and I needed to reboot it every time I needed a feed mode or anything.

At least get it accessible, so you can pull the old config from the head unit.

IMHO, you should prolly be doing this on a PC instead of a phone, if not on a PC already.

 

[TWYOUNG]

At least get it accessible, so you can pull the old config from the head unit.

IMHO, you should prolly be doing this on a PC instead of a phone, if not on a PC already.

Does it matter that my Apex itself is only loaded on my phone and iPad and has never been installed on our Mac laptop?

 

[TWYOUNG]

Apex users: Public Service Announcement

Public service announcement for all Apex users: If you use an Apex but do not currently have a backup file of your configuration, please create a backup!!! If anything goes wrong with your Apex, you will be glad you have a backup file to restore from. Follow these steps to create a backup...

www.reef2reef.com

Google is your friend. Read his info, it tells you how to clone it. But if you can't log into your old fusion setup your in for a long night.

I don't think I'm going to mess with this tonight as I at least have my pumps running. It was a little scary when nothing was running. I plugged my inkbird and skimmer in to a power strip but is there any way for my COR pumps to run independent of Apex? As I said they're both running at the 4 led setting which is not what they were programmed for on my old unit.

 

[Lbrdsoxfan]

Does it matter that my Apex itself is only loaded on my phone and iPad and has never been installed on our Mac laptop?

Nope local fusion is web based, not a app. You need to look up the IP address of the unit and directly log in. It will be more than likely be an 192.168.xxx.xxx number that you will need to put into your web address bar and log in to the unit. You can do that from your Mac laptop.

IIRC the cor 20 can run independent of an apex. The buttons are the speed adjustment. I have touched one in a few years (Cor 20), but I remember it running independently. You just have to plug it into a socket. I think the cor 15 requires an apex.

 

[TWYOUNG]

Nope local fusion is web based, not a app. You need to look up the IP address of the unit and directly log in. It will be more than likely be an 192.168.xxx.xxx number that you will need to put into your web address bar and log in to the unit. You can do that from your Mac laptop.

I know I'm stupid about this stuff but where would I find that IP address?

 

[Lbrdsoxfan]

I know I'm stupid about this stuff but where would I find that IP address?

Ok....

First step get power to the old apex.

Second step, there are a few ways, if you have a Neptune display, you can use that. Otherwise you need to log into your home router and look up the IP via the connected devices or something near that verbage.

i can look up addresses remotely for my router but I'm a bit more techie than most (wasted engineering degree). You want to see a screen like this. Showing connected devices and addressing. The device will be named 'apex'. Don't mind my setup as I have more than one apex running so I want to id them easily.

 

[TWYOUNG]

Ok....

First step get power to the old apex.

Second step, there are a few ways, if you have a Neptune display, you can use that. Otherwise you need to log into your home router and look up the IP via the connected devices or something near that verbage.

i can look up addresses remotely for my router but I'm a bit more techie than most (wasted engineering degree). You want to see a screen like this. Showing connected devices and addressing. The device will be named 'apex'. Don't mind my setup as I have more than one apex running so I want to id them easily.

I found the IP address on my home mesh system but figured it was for the new Apex since it was the one hooked up, (wired connection). Switched the internet connection and power to the old Apex and found a different number, ( oddly only .11 different). I imagine this is the number we want. I switched it back for now since my main return pump shut down and wouldn't restart until the new Apex was hooked back up AND the COR driver was briefly unplugged. For some reason my second COR, (which runs through a UV), kept running. Neither of these pumps are running at the rates they were set for. Attached is the dashboard I was able to pull up from the old unit. Good news?

 

[Lbrdsoxfan]

That's great news, you can log into the old unit! Next time around, plug in the old unit, and log into fusion with the IP address you saw. Type the 192.xxx.xxx.xxx number into the search/website bar at the top.

Now read the 1st post in the link I posted above, it will explain how to back up the old apex, so you can copy the settings to the new.

 

[Lbrdsoxfan]

Fwiw the cor pump(s) probably are running on some fallback mode or default due to not being programmed to the current apex head. Do you have the cor pumps plugged to a outlet or direct to the eb832.

 

[TWYOUNG]

That's great news, you can log into the old unit! Next time around, plug in the old unit, and log into fusion with the IP address you saw. Type the 192.xxx.xxx.xxx number into the search/website bar at the top.

Now read the 1st post in the link I posted above, it will explain how to back up the old apex, so you can copy the settings to the new.

Thanks so much. I won't bother you anymore tonight other than to ask if you understand what's going on with my COR pumps. Do you think if I reboot the driver after I switch back to the old Apex it may run as it is now?

 

[Lbrdsoxfan]

Thanks so much. I won't bother you anymore tonight other than to ask if you understand what's going on with my COR pumps. Do you think if I reboot the driver after I switch back to the old Apex it may run as it is now?

Frankly, I'd run them independent of the apex, until your sorted out.