Hi everyone , hope someone here can help me since Focustronic does not seem to like to reply or help they’re high paying customers.
Anyways I purchased a Alkatronic brand new sealed in the box.
I then read that you should update the Alkatronic to the new software ,5.2.5 ( mine was the older software) so I looked at the instructions to do the update and I begun , stupid me I didn’t read the very finer print that says make sure you’re Alkatronic says ONLINE INSTEAD OF OFFLINE BEFORE YOU BEGIN. Anyways I begun the update(offline)
So the first part of the update went tru successfully so now my Alkatronic is version 5.2.5 (gen 2)
Here’s where my problems started THE SECOND PART OF THE UPDATE states make sure the unit was online connected to internet or it wouldn’t work , ( I didn’t do that ) so now that part of the update is stuck and all my Alkatronic is displaying is , please wait…. For the past day or so and I cannot even log into the app anymore and it does not work just FROZEN.
Can someone please help me I don’t want to return my item but focustronic is really really disappointing , like they don’t care about their customers ….
Anyways I purchased a Alkatronic brand new sealed in the box.
I then read that you should update the Alkatronic to the new software ,5.2.5 ( mine was the older software) so I looked at the instructions to do the update and I begun , stupid me I didn’t read the very finer print that says make sure you’re Alkatronic says ONLINE INSTEAD OF OFFLINE BEFORE YOU BEGIN. Anyways I begun the update(offline)
So the first part of the update went tru successfully so now my Alkatronic is version 5.2.5 (gen 2)
Here’s where my problems started THE SECOND PART OF THE UPDATE states make sure the unit was online connected to internet or it wouldn’t work , ( I didn’t do that ) so now that part of the update is stuck and all my Alkatronic is displaying is , please wait…. For the past day or so and I cannot even log into the app anymore and it does not work just FROZEN.
Can someone please help me I don’t want to return my item but focustronic is really really disappointing , like they don’t care about their customers ….