Any mobius experts

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Wildreefs

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I have mobius with 4 vortechs and 4 lights on it and it works fine.

Friend of mine who lives 4 miles away, is having some issues. I went over there, his lights seem to be fine with the mobius, but vortechs, when you click on the widget or the pump itself, the app will spin like it’s loading, the wheel, then say request timed out. Also, when you go look at devices on settings, the pumps will have what looks like a red, sideways paper clip symbol next to them.

all appear to be updated, it lets you do the initial what mode, then default, low medium high speed, and sometimes it will go thru, other times it will say times out .

any ideas?
 

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