Anyone else having issues with a negative balance on BRS rewards points?

[TexanReefer]

I've been having issues where periodically my current balance will be negative, which results in me being unable to spend points that I earn.

For instance, now (I have made some large purchases, so I do have points), but I have 4,247 points. If you add up my last 3 transactions (+1201, +3140, +314), that alone is 4,655 points.

This shouldn't be possible, and I'm having a hard time explaining it to BRS staff.

also, I always spend all of my points when I purchase, so there isn't really a way that I could have any expire.

 

[Bulk Reef Supply]

Hey @TexanReefer
Sorry to hear about the points issues. I'll have our customer service team take a look into this right away and I'll send you a PM shortly.

Edit: It looks like our customer service team has already fixed the issue and the points have been restored to your account (top line of your screenshot). Is there a separate issue that you're having with your points?

 

[TexanReefer]

Hey @TexanReefer
Sorry to hear about the points issues. I'll have our customer service team take a look into this right away and I'll send you a PM shortly.

Edit: It looks like our customer service team has already fixed the issue and the points have been restored to your account (top line of your screenshot). Is there a separate issue that you're having with your points?

I appreciate that they fixed the expired points, but the same issue remains. The account somehow has a baseline points value as negative, instead of 0.

Over the last week I have earned 4,655 points, but I only have 4,247 points, even though I haven't spent any points in the last week, the only way this is possible is if the account has negative points. (btw, I know the account has negative points because I have seen it with negative points before). If I earned 4,655 points, without spending any, logically I should have at least 4,655 points.

It's like if I gave you $100 and you deposit it into your bank account. Then you check your account, and it only has $70 in it...the only way that would be possible is if there were a negative balance in your account.

edit: I hope this all makes sense, sorta feel like I'm taking crazy pills with no one seeming to understand lol . I'm sure its just some technical glitch. Is there a possibility that the account can just be reset?

 

[A_Blind_Reefer]

Sorry, can’t help but do you have extra crazy pills? They’re for a friend…..

 

[Bulk Reef Supply]

I appreciate that they fixed the expired points, but the same issue remains. The account somehow has a baseline points value as negative, instead of 0.

Over the last week I have earned 4,655 points, but I only have 4,247 points, even though I haven't spent any points in the last week, the only way this is possible is if the account has negative points. (btw, I know the account has negative points because I have seen it with negative points before). If I earned 4,655 points, without spending any, logically I should have at least 4,655 points.

It's like if I gave you $100 and you deposit it into your bank account. Then you check your account, and it only has $70 in it...the only way that would be possible is if there were a negative balance in your account.

edit: I hope this all makes sense, sorta feel like I'm taking crazy pills with no one seeming to understand lol . I'm sure its just some technical glitch. Is there a possibility that the account can just be reset?

Sending you a PM. I don't want to accidentally post any of your account info publicly.

 

[TexanReefer]

The issue has been resolved. BRS really does stand by their customer service and I think we can all appreciate that.

 

[A_Blind_Reefer]

The issue has been resolved. BRS really does stand by their customer service and I think we can all appreciate that.

Ok, yeah that’s great and all….. but what about the crazy pills? Haha

 

[frydaddy]

I logged in tonight and saw that I had -965 rewards points, pretty impressive when i use as soon as I get them and was at +230 after my last order. So something funky is going on.

 

[Mike konesky]

Got an email saying I had 29000 points that were going to expire. No way I didn't notice that. Sounds like they are having some issues.

 

[Bulk Reef Supply]

I logged in tonight and saw that I had -965 rewards points, pretty impressive when i use as soon as I get them and was at +230 after my last order. So something funky is going on.

Sorry to hear that you're having this issue too. Shoot an email to our customer service team and we'll get it corrected right away. Going forward, this shouldn't be an issue as we have a fix in place. Rewards points balances shouldn't ever be negative.

BRS Customer Service
Phone: 763-432-9691
Email: [email protected]
Live Chat: BRS website

 

[Mike konesky]

Check your points everyone. They got a few issues...

 

[Mike konesky]

Check your points. Happened again.

 

[TheHarold]

I complained about this a couple of months ago as well. @Bulk Reef Supply subtracts expiring points from your current balance, effectively charging you for unused points and making it impossible to build up points.

 

[srobertb]

@Bulk Reef Supply I’m having the same issue. I’m at -21,000 pts. I’ve made a fair amount of purchases over the last month or so for a new tank and I went to get my “splurge” items with the points. What gives?

 

[Bulk Reef Supply]

@Bulk Reef Supply I’m having the same issue. I’m at -21,000 pts. I’ve made a fair amount of purchases over the last month or so for a new tank and I went to get my “splurge” items with the points. What gives?

Sorry to hear about the points balance issue. Reach out to our customer service team via any of the methods below with your account email address and we'll get this fixed up.


BRS Customer Service
Phone: 763-432-9691
Email: [email protected]
Live Chat: BRS website

 

[srobertb]

Sorry to hear about the points balance issue. Reach out to our customer service team via any of the methods below with your account email address and we'll get this fixed up.


BRS Customer Service
Phone: 763-432-9691
Email: [email protected]
Live Chat: BRS website

Thanks. Shot an email over yesterday. Hopefully I’ll hear from you guys once you dig out from the weekend.

 

[frydaddy]

A year later and balances can still go in the negatives. So much for fixing this last July.

 

[Bulk Reef Supply]

A year later and balances can still go in the negatives. So much for fixing this last July.

We are sorry this is still happening. I'll let our web team know that the fixes implemented haven't fully resolved the issue and that it's still in need of a better fix. So that we can restore the points back for you appropriately, please let our support team know so they can update your account.

Customer Service - Bulk Reef Supply

Bulk Reef Supply - Saltwater Aquarium Supplies for Reef Tanks

www.bulkreefsupply.com

 

[Kvinal]

I have same problem

 

[Bulk Reef Supply]

I have same problem

For now contacting out support team will fix this issue. The true fix is still running through some tests with our web team. You can reach support via email, live chat, or phone: https://www.bulkreefsupply.com/customer-service