Anyone have luck connecting to network

[Campy10]

I have and icv6 but have been unable to connect it to my home network. I have set my router to only 2.GHz. It is a deco mesh network. Anyone been able to connect?

 

[csmaxspect]

I have and icv6 but have been unable to connect it to my home network. I have set my router to only 2.GHz. It is a deco mesh network. Anyone been able to connect?

Regarding this issue, may we double check the below issues:
1) Is your router 2. 4g wifl, because ICV6 does not support 5g wifi yet.
2) How about resetting the ICV6 and following the App instructions to add it again?
The methods of resetting ICV6 is:
1 cut the power,
2 press the power button and keep the power button pressed,
3 reconnect the power, while keeping the power button pressed until the red flash(Several times) is gone.
4 Add ICV6 again onto router on the APP(Following APP instructions to make it breathing mode firstly).

 

[Campy10]

i have tried that multiple times without luke. The only way I can get it to work is directly with my mobile device which is not convenient.

 

[csmaxspect]

i have tried that multiple times without luke. The only way I can get it to work is directly with my mobile device which is not convenient.

Hi, regarding this issue, do you mind sending a small video to [email protected] regarding how you reset the ICV6 and add onto your router? We will have a check.

 

[Reefer Rod]

you ever get this resolved, I have the same issue. Thanks!