Apex A2 Help

[Skippy The Meh]

Hello, my apex A2 will not connect to fusion. It has an orange light and is connected via ethernet cable. I have tried unplugging and plugging back in. I have tried the reset button. When i go to apex.local it does not load and i do not see an IP address on my network that has association to apex. Apex browse also does not come up with an IP. Any suggestions? Kind of frustrating since apex support wont respond to my emails and their phone answer service just opens tickets.

 

[braaap]

Did you hold the reset for 25+ seconds? You might need to do a complete and fresh install.

 

[Servos]

When you say unplugged/plugged back in - do you mean just the ethernet cable or completely power cycling the head unit? If you haven't tried already, try a full power cycle on the head unit.
If you have the display module, you can see the IP address or even switch to wifi to troubleshoot.